Daniella Cortes
Glendale
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Carl's Jr
11.2024 - Current
- Supervised team members to ensure efficient shift operations and adherence to company policies.
- Managed daily inventory levels, reducing waste through effective stock rotation practices.
- Trained new employees on customer service standards and food safety protocols.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
Bachelor of Science - Forensic Sciences
Arizona State University
Tempe, AZ05-2029
High School Diploma -
Glendale High School
Glendale05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Opening and closing procedures
- Quality assurance
- Staff training and onboarding
- Team leadership
- Financial records oversight
- Multitasking and prioritizing
Certification
Servsafe Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Carl's Jr
11.2024 - Current
Bachelor of Science - Forensic Sciences
Arizona State University
High School Diploma -
Glendale High School