Daniella Escoto
Tucson
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
RNDC
05.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Bar Manager
Casa Marana
01.2022 - 06.2023
- Developed new signature cocktails to support bar marketing brand and increase profits
- Managed bar inventory with contemporary wines and craft beers to meet expected demands
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders
- Maintained all aspects of production flow from distributors to customers, while maintaining positive relationship with reps.
Shift Supervisor
Starbucks
05.2018 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities to uphold store policies.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
Education
Bachelor of Arts: Journalism -
University of Arizona
Tucson, AZ05.2024
Skills
- Bilingual
- Time management
- Multi-tasking proficient
- Marketing experience
- Employee management & scheduling
- Coaching and mentoring
- Team player
Timeline
Sales Representative
RNDC
05.2023 - Current
Bar Manager
Casa Marana
01.2022 - 06.2023
Shift Supervisor
Starbucks
05.2018 - 11.2022
Bachelor of Arts: Journalism -
University of Arizona