Danielle Cordova
Mesa
Summary
Enthusiastic Assistant Manager offers over four years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sonesta Select Scottsdale at Mayo Clinic
12.2022 - Current
Assistant General Manager
Sonesta ES Suites Flagstaff
03.2020 - 12.2022
- The AGM works closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality
- The AGM in conjunction with the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotel.
Front Office Manager
Sonesta ES Suites Flagstaff
06.2017 - 02.2020
- Manage all aspects of the front office areas, which may include, guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability
- Adhere to all brand standards and desk merchandising.
Front Desk Agent
Sonesta ES Suites Flagstaff
07.2013 - 06.2017
- The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift
- The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Skills
- Staff management
- Staff development
- Guest Services
- Front Desk
- Payroll
- Yardi
- Microsoft Teams
- Excel
- Outlook
- Workday
Certification
- Elevate Apprenticeship
Timeline
Assistant General Manager
Sonesta Select Scottsdale at Mayo Clinic
12.2022 - Current
Assistant General Manager
Sonesta ES Suites Flagstaff
03.2020 - 12.2022
Front Office Manager
Sonesta ES Suites Flagstaff
06.2017 - 02.2020
Front Desk Agent
Sonesta ES Suites Flagstaff
07.2013 - 06.2017
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