Danielle Dikes
Apache Junction
Summary
Dynamic office manager with a talent for enhancing operational efficiency and building cohesive teams. Proven track record in implementing policies that streamline workflow, improve communication, and boost employee morale. Skilled in financial analysis and customer service management, driving performance improvements that contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Arizona Spine and Joint Hospital
Mesa
10.2025 - Current
- Managed daily operations of business office functions.
- Supervised business office staff and administrators, ensuring smooth office operations.
- Coordinated staff schedules to optimize coverage and enhance operational efficiency.
- Implemented office policies to enhance workflow and communication.
- Trained new employees on administrative procedures and systems.
- Liaised with healthcare providers to effectively resolve patient inquiries and improve service delivery.
- Maintained compliance with healthcare regulations and standards.
- Handled confidential company information in accordance with established protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Monitored office inventory to maintain supply levels.
Business Office Manager
Atlas Healthcare Partners
01.2020 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Implemented and maintained internal controls to protect financial assets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Updated reports, managed accounts, and generated reports for company database.
- Maximized cash flow through optimal billing and collection processes.
- Assisted in the scheduling process to ensure patients were getting scheduled in a timely manner.
- Trained all staff with scheduling, registration, and medical records.
- Proficient in excel, word, microsoft office, (pc or mac)
Surgical Coordinator
Enticare
01.2015 - 01.2020
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery..
- Expert in the EMR systems that were in place.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Medical Records Clerk
Florence Hospital Of Anthem
05.2010 - 05.2015
- Processed and tracked requests for medical records from external organizations.
- Assisted in training new staff on medical record processing and filing procedures.
- Developed and implemented new filing system for medical records to improve efficiency.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Traveling Receptionist
Retinal Consultants Of Arizona
05.2013 - 01.2015
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Compiled information from files and research to satisfy information requests.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UT05-2025
High School Diploma -
Skyline High School
Mesa, AZ05-2007
Skills
- Administrative Management
- Training and Development
- Credit and Collections
- Active Listening
- Error Reviews
- Inquiry Requests
- Electronic Medical Record (EMR) Systems
- Departmental Support
- Office Administration
- Employee Timesheet Processing
- Customer Service Management
- Customer Care
- Scheduling coordination
- Customer service
- Staff supervision
- Office management
- Financial analysis
- Problem solving
- Records management
- Policy implementation
Timeline
Business Office Manager
Arizona Spine and Joint Hospital
10.2025 - Current
Business Office Manager
Atlas Healthcare Partners
01.2020 - Current
Surgical Coordinator
Enticare
01.2015 - 01.2020
Traveling Receptionist
Retinal Consultants Of Arizona
05.2013 - 01.2015
Medical Records Clerk
Florence Hospital Of Anthem
05.2010 - 05.2015
Bachelor of Science -
Western Governors University
High School Diploma -
Skyline High School