Danielle DuBose
Customer Service & Security Professional
Scottsdale
Summary
I am a skilled and professional hard worker. Working while attending college for two degrees, I have learned a variety of skills including, but not limited to, customer service, following protocols, learning different computer systems, and working as a team. I can multitask under-pressure, and do so efficiently and with accuracy. I have great conversational skills even in difficult situations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Security Officer - Promoted to Dispatch
Allied Universal Security Services
07.2024 - 12.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Barista Trainer
Starbucks
01.2021 - 02.2024
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Curtesy Clerk
AJ's Fine Food
11.2019 - 03.2020
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Kept the store clean and organized for a better customer and employee experience
Coffee Kiosk Barista
Safeway
08.2019 - 10.2019
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Manage my time wisely and work independently while working a solo job.
Education
Criminology - Criminology
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2023 - Current
High School Diploma -
Chaparral High School
Scottsdale, AZ 08.2016 - 05.2020
Associates of Creative Writing - Creative Writing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2020 - Current
Skills
Conflict resolution techniques
Relationship building and management
Surveillance
Superior customer service
Crisis intervention training
Work ethic
Friendly and outgoing
Food preparation and safety
Friendly and outgoing
Fluent in Japanese
Multitasking Abilities
Hospitality service expertise
Professional demeanor
Organization and Time Management
Timeline
Security Officer - Promoted to Dispatch
Allied Universal Security Services
07.2024 - 12.2024
Criminology - Criminology
Maricopa Community Colleges - Scottsdale Community College
08.2023 - Current
Barista Trainer
Starbucks
01.2021 - 02.2024
Associates of Creative Writing - Creative Writing
Maricopa Community Colleges - Scottsdale Community College
08.2020 - Current
Curtesy Clerk
AJ's Fine Food
11.2019 - 03.2020
Coffee Kiosk Barista
Safeway
08.2019 - 10.2019
High School Diploma -
Chaparral High School
08.2016 - 05.2020