Danielle DuBose
Customer Service & Security Professional
Scottsdale
Summary
I am a skilled and professional hard worker. Working while attending college for two degrees, I have learned a variety of skills including, but not limited to, customer service, following protocols, learning different computer systems, and working as a team. I can multitask under-pressure, and do so efficiently and with accuracy. I have great conversational skills even in difficult situations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Security Officer - Promoted to Dispatch
Allied Universal Security Services
07.2024 - 12.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Barista Trainer
Starbucks
01.2021 - 02.2024
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Curtesy Clerk
AJ's Fine Food
11.2019 - 03.2020
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Kept the store clean and organized for a better customer and employee experience
Coffee Kiosk Barista
Safeway
08.2019 - 10.2019
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Manage my time wisely and work independently while working a solo job.
Education
Criminology - Criminology
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2023 - Current
High School Diploma -
Chaparral High School
Scottsdale, AZ 08.2016 - 05.2020
Associates of Creative Writing - Creative Writing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ 08.2020 - Current
Skills
Conflict resolution techniques
Relationship building and management
Surveillance
Superior customer service
Crisis intervention training
Work ethic
Friendly and outgoing
Food preparation and safety
Timeline
Security Officer - Promoted to Dispatch
Allied Universal Security Services
07.2024 - 12.2024
Criminology - Criminology
Maricopa Community Colleges - Scottsdale Community College
08.2023 - Current
Barista Trainer
Starbucks
01.2021 - 02.2024
Associates of Creative Writing - Creative Writing
Maricopa Community Colleges - Scottsdale Community College
08.2020 - Current
Curtesy Clerk
AJ's Fine Food
11.2019 - 03.2020
Coffee Kiosk Barista
Safeway
08.2019 - 10.2019
High School Diploma -
Chaparral High School
08.2016 - 05.2020
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