Danielle Jones
Peoria
Summary
Experienced and dedicated professional excelling in leadership roles that inspire and bring out the best in others. Strong background in team management, operations, and problem-solving, creating a productive and positive work environment. Known for leading by example, fostering growth through mentorship, and boosting performance with clear communication and strategic planning. Whether optimizing processes or motivating teams towards a common goal, I employ a hands-on, people-first approach to supervision to ensure individual success and company excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transit Security Supervisor
Inter-Con Security Systems Inc.
05.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Human Resources Assistant
Titans youth organization
07.2017 - 06.2024
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Customer Care Representative
CenturyLink
05.2011 - 06.2017
- Attract potential customers by answering product and service questions; suggested information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintained financial accounts by processing customer adjustments.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributed to team effort by accomplishing related results as needed.
Wal-Mart Associate
Walmart
10.2005 - 02.2010
- Greeting customers and making sure they are finding everything they need. Ringing up customer purchases throughout the day. Operating cash registers while adhering to store policy on returns and coupons.Eventually i was promoted to customer care manager which included the same job duties It was just a manager tittle
Cashier/Customer Service
McDonald's
03.2003 - 10.2005
- My job primarily consisted of taking customer orders, preparing menu items, and displaying friendly attitudes at all times.i often worked at front counter and the drive-thru windows.
Education
High School -
Bartlett High School
Bartlett, TN05.2005
Bachelor of Science -
University of Memphis
Memphis, TN11-2009
Skills
- Human Resources Management
- Customer support
- Employee Orientation
- Recruiting
- Communication skills
- Employee Relations
- Computer literacy
- Office Management
- Payroll
- Performance Management
- Security screening
- Security team leadership
- Investigative procedures
- Daily status reports
- Security team management
- Operational effectiveness
- CCTV experience
- Skilled in conflict resolution
- Access systems and patrol
- Law enforcement collaboration
- Safety and security regulations
Certification
- Certified Recovery Specialist
- CPR Certification
Timeline
Transit Security Supervisor
Inter-Con Security Systems Inc.
05.2025 - Current
Human Resources Assistant
Titans youth organization
07.2017 - 06.2024
Customer Care Representative
CenturyLink
05.2011 - 06.2017
Wal-Mart Associate
Walmart
10.2005 - 02.2010
Cashier/Customer Service
McDonald's
03.2003 - 10.2005
High School -
Bartlett High School
Bachelor of Science -
University of Memphis
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