Danielle Kennelly
Phoenix
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Credit and Collections Specialist
Waste Management
Phoenix
06.2018 - 07.2026
- Reviewed customer accounts and determined appropriate payment plans to ensure timely collections.
- Reviewed customer accounts to identify overdue payments, resolving discrepancies to improve collection efficiency.
- Researched customer accounts with missing payments to identify discrepancies, locate payment information, and resolve billing issues in a timely and accurate manner.
- Researched customer disputes and provided resolution within specified time frames.
- Audited accounts of other agents to ensure accuracy and compliance with company standards, reinforcing operational integrity.
- Collaborated with internal teams to streamline billing processes, minimizing errors and enhancing overall accuracy.
- Prepared monthly reports for management, detailing collection activities and status of accounts receivable.
- Trained new staff on collection procedures and best practices for customer engagement.
- Conducted coaching sessions with new hires to review call quality, provide performance feedback, and reinforce best practices.
Housekeeping Inspector
Colorado Belle and Edgewater Resort
Laughlin
02.2013 - 05.2018
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Inspected guest rooms for cleanliness and adherence to standards.
- Inspected lobby, swimming pool, and common areas for cleanliness daily.
- Developed checklists to ensure thorough room inspections and consistency.
- Monitored staff performance and provided constructive feedback regularly.
- Communicated with maintenance team on damages to repair.
Status Board Operator
Colorado Belle and Edgewater Resort
Laughlin
05.2011 - 05.2018
- Answered internal and guest calls in a professional and timely manner, accurately dispatching requests to the appropriate departments to ensure efficient service and prompt resolution.
- Facilitated communication between departments to enhance guest service delivery.
- Addressed inquiries from guests and team members in a timely manner to ensure satisfaction. to inquiries from guests and team members.
- Oversaw daily schedules to ensure appropriate staffing levels and efficient deployment of personnel.
- Organized scheduling of interviews for management roles and managed new hire files to ensure accurate documentation and smooth onboarding processes.
- Examined payroll reports for accuracy and compliance, identifying and reporting discrepancies to ensure proper correction.
Education
Bachelor of Arts - Interior Design
Collins College
AZ02-2009
Skills
- Organizational skills
- Attention to detail
- Time management
- Multitasking
- Goal orientation
- Communication skills
- Team training and coaching
Timeline
Credit and Collections Specialist
Waste Management
06.2018 - 07.2026
Housekeeping Inspector
Colorado Belle and Edgewater Resort
02.2013 - 05.2018
Status Board Operator
Colorado Belle and Edgewater Resort
05.2011 - 05.2018
Bachelor of Arts - Interior Design
Collins College