Danielle Navarro
Tucson
Summary
Service Manager at Modern Lift Inc. with strong expertise in service coordination and customer relationship management. Demonstrated ability to resolve complex issues and enhance team performance, leading to improved operational efficiency. Proficient in inventory management and communication, fostering robust client relationships and ensuring high customer satisfaction. Experienced in implementing training and morale-building techniques to maximize employee engagement and drive company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Modern Lift Inc.
Tucson
04.2020 - Current
- Managed daily operations for service department at Modern Lift Inc.
- Trained and mentored staff on customer service best practices.
- Coordinated service schedules and technician assignments efficiently.
- Resolved customer inquiries and complaints effectively and professionally.
- Maintained accurate records of service requests and technician performance.
- Communicated with clients regarding service updates and resolutions.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Reviewed customer billing statements for accuracy prior to release.
- Guided department employees on changes from management.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Managed warranty claims process and ensured compliance with company policies.
- Developed and maintained warranty documentation and records for accuracy.
- Resolved complex warranty disputes through effective negotiation and problem-solving skills.
- Drafted contracts between company and external vendors related to warranty services.
- Advised internal teams on best practices for minimizing risk associated with issuing extended warranties on products offered by the company.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Reconciled bank statements and financial discrepancies regularly.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Answered questions from customers regarding their billing or payment status.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Produced reliable reports by checking financial statements for accuracy.
- Coded invoices to maintain organized and accurate records.
- Processed journal entries for accruals, amortization and other adjustments.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Coordinated repair schedules for multiple service teams and customer requests.
- Collaborated with technicians to troubleshoot complex repair issues effectively.
Service Disptacher
Affordable Forklift
Tucson
11.2018 - 04.2020
- Coordinated service requests for forklift maintenance and repair.
- Scheduled technician dispatches to optimize service response times.
- Managed customer communications regarding service updates and timelines.
- Utilized software to track service orders and technician availability.
- Assisted in training new dispatch staff on operational procedures.
- Reviewed service logs to ensure compliance with safety protocols.
- Maintained accurate records of service calls and customer interactions.
- Managed daily collections processes and ensured timely follow-ups with clients.
- Developed effective communication with clients to resolve account discrepancies.
- Analyzed collection data to identify trends and implement improvement strategies.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Managed inventory levels for parts to ensure availability and prevent shortages.
- Coordinated with suppliers to order and receive high-quality parts efficiently.
Store Manager
AutoZone
Tucson
03.2008 - 11.2018
- Managed daily store operations and ensured compliance with company standards.
- Developed staff schedules and assigned tasks to optimize team performance.
- Trained and mentored new employees on customer service best practices.
- Oversaw inventory management and conducted regular stock audits.
- Implemented visual merchandising strategies to enhance product presentation.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored sales trends and provided feedback to improve store performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Associate of Science - Nursing
Riverside Community College
Corona, CA05-2006
High School Diploma -
North Torrance High School
Torrance, CA06-2004
Skills
- Service coordination and scheduling
- Customer relationship management
- Inventory and warranty management
- Technician scheduling and supervision
- Conflict resolution and problem solving
- Data entry and KPI monitoring
- Effective communication skills
- Time management and multitasking
- Bilingual communication in [language] and [language]
- Office administration and leadership development
- Crew leadership and staff management
- Contract management and budget control
- Deadline-driven task delegation
- Positive attitude and reliability
Affiliations
- Outdoor Activity
- Photgraphy
- Crafts
- Sports
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- ASE CERTFIED
References
References available upon request.
Timeline
Service Manager
Modern Lift Inc.
04.2020 - Current
Service Disptacher
Affordable Forklift
11.2018 - 04.2020
Store Manager
AutoZone
03.2008 - 11.2018
Associate of Science - Nursing
Riverside Community College
High School Diploma -
North Torrance High School