DANIELLE SAENZ
Glendale
Summary
To join an organization that offers me stability and challenge, a constructive workplace for continued learning and professional growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Synchrony Financial
ORLANDO
08.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided excellent customer service to ensure satisfaction with payment services.
- Issued refunds for customers as needed.
CUSTOMER ASSISTANCE AGENT
AUTO NOW FINANCIAL
03.2019 - 08.2022
- Responsibilities included but not limited; Customer service, takes payments, outbound and inbound calls, Insurance calls, impound calls and recovery calls.
RECEIVER/MATERIAL HANDLER
TUESDAY MORNING
08.2016 - 12.2018
- Responsibilities included but not limited; Training and mentoring new hires and existing employee's on processes, receiver, counting materials, inspected products and packing.
PACKAGE HANDLER
FEDEX GROUND
10.2015 - 09.2016
- Responsibilities included; Loading and unloading trailers inbound and outbound, spur Organizing, scanning parcels in various lanes and zones, wrapping Pallets, Lane Captain of D lane during FY16 peak, scanning on sort slide, rerouting miss sorted packages to proper destinations, scanning and weighing origination volume on the offline station.
P1
QUICKTRIP KITCHENS
- 11.2011
- Working in bakery and kitchen, Rover; filling all the chocolate and vanilla icings, traveled to the storage facilities to get various items, cleaned all the equipment, made various pastries and packaged and routed products to specified stores.
SALES ASSOICATE
TEES 2 PLEASE
01.2006 - 01.2011
- Extensive customer service, in person a telephone queries, placing large orders, cashier, restocking and inventory.
Education
HIGH SCHOOL DIPLOMA -
LIFE SKILLS CENTER OF ARIZONA
06.2004
Skills
- Excellent customer service
- Skilled problem solver
- Dependable
- Ability to multitask in a fast-paced environment
- Technical aptitude
Timeline
Customer Service Representative
Synchrony Financial
08.2022 - Current
CUSTOMER ASSISTANCE AGENT
AUTO NOW FINANCIAL
03.2019 - 08.2022
RECEIVER/MATERIAL HANDLER
TUESDAY MORNING
08.2016 - 12.2018
PACKAGE HANDLER
FEDEX GROUND
10.2015 - 09.2016
SALES ASSOICATE
TEES 2 PLEASE
01.2006 - 01.2011
P1
QUICKTRIP KITCHENS
- 11.2011
HIGH SCHOOL DIPLOMA -
LIFE SKILLS CENTER OF ARIZONA