Danielle Smith
Chandler
Summary
Resolution Consultant with extensive experience in customer service and technical troubleshooting. Demonstrated ability to mentor teams and resolve complex issues, resulting in improved customer satisfaction. Proven track record of driving operational success through effective problem-solving strategies. Solution-focused Resolution Consultant known for high productivity and efficient task completion. Specialize in conflict resolution, customer service excellence, and negotiation skills. Excel in communication, empathy, and problem-solving, ensuring successful outcomes in challenging scenarios.
Overview
8
8
years of professional experience
Work History
Resolution Consultant
Progressive Insurance - Mayfield Village Service Center
Mayfield Heights
07.2017 - 11.2025
- Mentored service and sales representatives to enhance skills and achieve targeted goals.
- Identified customer needs promptly to ensure efficient service delivery.
- Resolved issues with knowledgeable, friendly service to promote high customer satisfaction.
- Assisted customers by answering questions and addressing requests effectively.
- Exceeded customer expectations by implementing creative problem-solving strategies.
- Fostered a supportive environment to build team confidence and collaboration.
- Utilized advanced technical skills to troubleshoot and resolve complex issues efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06-2017
Skills
- Customer service and support
- Technical troubleshooting
- Problem solving
- Data analysis
- Conflict resolution
- Client management
- Performance metrics
- Team collaboration
- Active listening
- Mentoring and coaching
- Trust building
- Brand representation
- Service excellence
- Self-motivation
- CRM software proficiency
- Service upselling strategies
- Inbound and outbound calling
- Compliance with service standards
- Analytical thinking
- Attention to detail
- De-escalation techniques
- Effective communication skills
- Teamwork and collaboration
- Cross-selling strategies
- High-energy attitude
- Call metrics analysis
- Credit card processing support
- Multitasking abilities
- Banking operations support
- Policy adherence strategies
- Account management expertise
- Strategic thinking skills
- Process improvement initiatives
Accomplishments
MVP 2018
Timeline
Resolution Consultant
Progressive Insurance - Mayfield Village Service Center
07.2017 - 11.2025
Bachelor of Science - Business Administration And Management
University of Phoenix