Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Personal Information
Timeline
Generic

Danielle Toomey

Lake Havasu City

Summary

Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Customer Support Specialist

ADT
10.2024 - Current
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Contributed to the creation of a comprehensive knowledge base for future reference and issue resolution.

Back End Retrieval Lead

CARS
10.2023 - 02.2024
  • Records retrieval
  • Receiving emails, fax, and mailed documents
  • Sending out legal requests for documents
  • Analyze records to make sure they meet the requirements
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

MSR II/ Mortgage Loan Originator

Navy Federal Credit Union
08.2023 - 10.2023
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Collect, review and verify documentation for mortgage applications
  • Interact with members, other staff and outside contacts to resolve discrepancies, problems & issues
  • Monitor mortgage loan process and ensure compliance with Federal laws
  • Process mortgage applications according to established laws, requirements, and guidelines
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

MLO Set Up Assistant

Zillion Technologies via Navy Federal Credit Union
05.2022 - 08.2023
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Collect, review and verify documentation for mortgage applications
  • Interact with members, other staff and outside contacts to resolve discrepancies, problems & issues
  • Monitor mortgage loan process and ensure compliance with Federal laws
  • Prepare loan activity reports
  • Prepare loan closing documents for settlement
  • Process mortgage applications according to established laws, requirements, and guidelines

Training Supervisor

MissionSide
07.2019 - 07.2020
  • Company Overview: Government Project
  • Equip Clearance
  • Build virtual training classes via Adobe Connect
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.

Team Manager

First Source LLC
12.2016 - 07.2019
  • Manage 2 teams of data entry clerks
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

Supervisor

RGIS
06.2014 - 01.2017
  • Conduct accurate counts of customers inventory
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Bartender

Union Station
04.2013 - 06.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Manager/ Bartender

Abell's Bar and Liquor
02.2007 - 07.2009
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.

Education

Certificate of Technical Studies - Cosmetology

International Salon And Spa Academy
Colorado Springs, CO

High school diploma - General

Herbert Hoover High School
Glendale, CA
06.2003

Skills

  • Microsoft Office
  • Organizational Skills
  • Customer Service
  • Clerical
  • Data Entry
  • Data Analysis
  • Excel
  • 10 Key Data Entry
  • Recruiting
  • Team Management
  • Adobe Connect
  • Time Management
  • Computer Literacy
  • Phone Etiquette
  • Banking
  • SharePoint
  • Microsoft Powerpoint
  • Driving Experience
  • Bartender Experience
  • Experience with Children
  • Customer Service
  • Cash handling
  • Document review
  • Technical Support
  • Payroll
  • Quality Assurance
  • Human Resources

Certification

  • Driver's License
  • MLO ID


Assessments

  • Call center customer service, Proficient, 08/01/21
  • Customer service, Proficient, 06/01/20

Personal Information

Authorized To Work: US for any employer

Timeline

Technical Customer Support Specialist

ADT
10.2024 - Current

Back End Retrieval Lead

CARS
10.2023 - 02.2024

MSR II/ Mortgage Loan Originator

Navy Federal Credit Union
08.2023 - 10.2023

MLO Set Up Assistant

Zillion Technologies via Navy Federal Credit Union
05.2022 - 08.2023

Training Supervisor

MissionSide
07.2019 - 07.2020

Team Manager

First Source LLC
12.2016 - 07.2019

Supervisor

RGIS
06.2014 - 01.2017

Bartender

Union Station
04.2013 - 06.2014

Manager/ Bartender

Abell's Bar and Liquor
02.2007 - 07.2009

High school diploma - General

Herbert Hoover High School

Certificate of Technical Studies - Cosmetology

International Salon And Spa Academy

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Danielle Toomey