Danny Gomez
Avondale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Kitchen Team Leader
Horizon Hospitality LLC
Litchfield Park
07.2023 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Coordinated inventory management to maintain optimal stock levels and freshness.
- Trained new team members on safety protocols and kitchen procedures.
- Fostered a positive team environment through effective communication and support.
- Identified areas of improvement in the kitchen operations process and developed strategies to address them effectively.
Assistant General Manager
Rubio's Costal Grill
01.2021 - 06.2023
- Mentored and motivated team members to achieve challenging business goals
- Boosted yearly profits through process optimization and improved training
- 2019 #1 in Sales and Profits in Whole Company
- 2020 #1 in Sales and Profits in Whole Company
- 2021 #1 in Sales and Profits in Whole Company
- 2022 #1 in Sales and Profits in Whole Company
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements
- Performed pricing and estimates based on customer needs and requirements
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Motivated, trained and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Shift Lead
Rubio’s Coastal Grill
10.2020 - 01.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Communicated with health inspectors during inspections and resolved issues found.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
- Excelled in every store position and regularly backed up front-line staff.
Lead Line Cook
Rubio’s Costal Grill
03.2019 - 10.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Checked food temperature regularly to verify proper cooking and safety.
- Plated and presented all dishes to match established restaurant standards.
Cook
Rubio’s Coastal Grill
07.2018 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Crew Team Member
Jamba Juice
01.2018 - 07.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Supported great dining and meal experiences for guests.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Prepared products following restaurant, health and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
Concrete Laborer
Family Concrete Business
01.2017 - 03.2018
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Routinely lifted and moved items weighing up to Number pounds.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Wore correct clothing and protective equipment for jobs.
Education
High School Diploma -
E-Institute At Avondale
Avondale, AZSkills
- Team Leadership Expertise
- Customer Relationship Management
- Budgeting and Cost Control
- Customer Retention
- Inventory Control
- Staff Management
- Food Safety and Sanitation
- Performance Monitoring and Evaluation
- Training and Development
- Hiring and Onboarding
- Safety and Security Enforcement
- Improve Performance
- Morale Improvements
- Ethical Standards
- Employee Discipline
- Performance management
- Effective communication
- Team leadership
- Conflict resolution
- Mentoring and coaching
- High volume dining
Languages
English
Spanish
Timeline
Kitchen Team Leader
Horizon Hospitality LLC
07.2023 - Current
Assistant General Manager
Rubio's Costal Grill
01.2021 - 06.2023
Restaurant Shift Lead
Rubio’s Coastal Grill
10.2020 - 01.2021
Lead Line Cook
Rubio’s Costal Grill
03.2019 - 10.2020
Cook
Rubio’s Coastal Grill
07.2018 - 03.2019
Crew Team Member
Jamba Juice
01.2018 - 07.2018
Concrete Laborer
Family Concrete Business
01.2017 - 03.2018
High School Diploma -
E-Institute At Avondale