DANNY RADCLIFFE

At Unique Trucks, I oversee the daily operations of the finance department. My role involves a range of responsibilities, including:

• Managing income generation by supervising production managers, secondary directors, and producers, monitoring their performance daily, weekly, and monthly.
• Ensuring we meet or surpass our revenue targets.
• Working closely with sales managers on all deals, ensuring they’re structured effectively.
• Overseeing the processing of checkout deals.
• Guaranteeing that every deal is handled promptly and to its full potential, in line with lenders’ guidelines.
• Keeping the sales department informed about policies and procedures.
• Updating management on deal status ahead of Save-a-Deal meetings.
• Setting goals to achieve sales targets and gross profits.
• Determining redlines for all products and payments.
• Maintaining a 90% billed to sold ratio.
• Implementing a Turnover (T/O) system for every deal.
• Collaborating with lenders and the General Sales Manager (GSM) to review all deals.
• Leading by example in professional ethics, morals, and customer service to maintain a high Customer Satisfaction Index (CSI).
• Providing guidance and support to our team, motivating them to maximize their abilities and growth.
• Conducting weekly one-on-one meetings with my producers to ensure continuous improvement and development.

In my role as a Finance Manager at Courtesy Kia, I achieved significant milestones that highlight my expertise and dedication in the field. My accomplishments at Courtesy Kia include:

• Averaging over $3,500 per transaction, demonstrating my ability to maximize revenue effectively.
• Keeping product cancellations to less than 5%, reflecting my skill in maintaining customer satisfaction and trust.
• Maintaining a Contract in Transit (CIT) and funding average under three days, showcasing my efficiency in handling financial transactions.
• Successfully managing 446 deals, which generated $1,680,507 in Finance and Insurance (F&I) gross, evidencing my capacity to handle high volumes of work with exceptional results.
• Achieving an average of 3.8 products per contract (PPC), indicating my proficiency in cross-selling and enhancing customer purchase experiences.
• Being honored with the Courtesy Arrow Award for “Top Finance Production,” a testament to outstanding performance and leadership in the finance department.

Finance Director
South County Hyundai

• Spearheaded finance operations at South County Hyundai, demonstrating effective leadership.
• Managed a team of 6 finance producers, fostering a collaborative and high-performing work environment.
• Led the team in consistently breaking production records month over month, showcasing strong capabilities in team motivation and performance optimization.
• Successfully increased the finance PVR by $1,926 within 90 days, reflecting significant financial acumen and strategy implementation.
• Decreased product cancellations by 15%, enhancing the department’s efficiency and customer satisfaction.
• Implemented innovative finance strategies and practices that significantly contributed to the department’s financial growth and customer satisfaction.

General Sales Manager
South County Chrysler, Jeep, Dodge, Ram

• Promoted to manage sales operations at South County Chrysler, Jeep, Dodge, Ram, in recognition of demonstrated success and leadership skills.
• Successfully rallied and unified the sales team, leading to a substantial increase in vehicle sales and customer retention rates.
• Developed and executed effective sales strategies, significantly enhancing the store’s market presence and profitability.
• Played a pivotal role in transforming the team’s dynamic, resulting in a more cohesive and results-driven unit.

General Manager
South County Chrysler, Jeep, Dodge, Ram

• Elevated to the role of General Manager just 6 months after the previous promotion, marking rapid and meritorious ascent within the company.
• Responsible for overseeing the entire dealership operations, ensuring optimal performance across all departments.
• Continued to drive significant growth in sales, service, and customer satisfaction, further solidifying the dealership’s reputation in the market.
• Focused on sustainable business practices and long-term strategic planning, leading to enhanced operational efficiency and profitability.

New Car Sales Manager
Toyota Sunnyvale

• Promoted to lead a team of 28 sales professionals, steering the new car sales operations towards strategic growth and enhanced team performance.
• Under my leadership, the team achieved the status of the top volume dealership in our district, consistently gaining market share month over month.
• Innovatively developed a vehicle upgrade program within our service department, effectively generating over 25 additional sales per month within just 6 months of its inception. This initiative not only boosted sales but also consistently supplied our used car inventory with high-quality vehicles.
• Successfully integrated sales and service operations, creating a unified and efficient workflow that significantly improved dealership profitability and customer satisfaction.

Finance Manager
Toyota Sunnyvale

• Joined the Toyota Sunnyvale team, quickly establishing a significant presence in the finance department.
• Received comprehensive training and mentorship from Mike New, which was instrumental in my professional development.
• I was awarded the ‘Finance Manager of the Year’ title for three consecutive years, recognized for the highest finance gross production and best Customer Satisfaction Index (CSI) scores.
• Excelled in financial operations and customer financing, significantly contributing to the dealership’s success through enhanced team collaboration and efficiency.