DANTHONY DAVIS

PROFESSIONAL SUMMARY Confident Worker focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Attentive Supervisor bringing track record of success in motivating and empowering employees. Dependable in carrying out management orders and exceeding team performance targets. Continuously develops staff and enhances processes for optimal operations. SKILLS Priority management Contract Management Training and mentoring Business planning Strategic planning Negotiation Organization and Time Management Schedule development Process improvement Data analytics Training and development Creative thinking. Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity for 2 company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level claims position. Ready to help team achieve company goals.

• Consumer Cellular, Phoenix, AZ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Provided solutions, recommendations and replacements with empathy and positive feedback.
• CUSTOMER SERVICE REPRESENTATIVE Mar 2017 ‐ Nov 2017 FedEx, Phoenix, AZ Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external
• AWARDS, Honor Roll: Fall 2011 Employee of the Month, Consumer Cellular Outstanding Achievement in Customer Satisfaction, 2018 Navigated multiple systems to identify source of issue. Directed individuals on usage and benefits of self-service tools. Delivered high level of service and support to customers as company ambassador.
• CUSTOMER SERVICE REPRESENTATIVE Jun 2016 ‐ Mar 2017 TeleTech, Phoenix, AZ Assist customers with moving their services from one location to the next Canceling services and setting up appointments while providing excellent customer service Typing 30 to 40 words per minute while speaking and working multiple open windows.
• CUSTOMER SERVICE ASSOCIATE May 2015 ‐ Jun 2016
• CERTIFICATIONS AND LICENSES GUARD CARD Glendale Community College