Danyell Smith
Goodyear
Summary
Dedicated professional with extensive experience in customer service and team supervision. Known for effective communication and problem-solving skills that foster positive client relationships and drive team performance. Committed to achieving operational goals and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
overnight maintenance supervisor
Walmart
Goodyear
12.2024 - Current
- Coordinated daily cleaning schedules to enhance operational efficiency and ensure complete coverage.
- Supervised associates to uphold company standards and maintain quality of work.
- Provided performance feedback to team members to align with established goals and improve overall team outcomes.
- Monitored inventory levels and ordered additional supplies.
Cleaner
Cleaning Authority
Avondale
11.2022 - 12.2024
- Cleaned residential homes with eco-friendly products, ensuring healthy living environments.
- Developed customized cleaning plans based on client needs and home layouts.
- Cleaned homes following specific and detailed protocols and requests.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Coordinated home cleaning schedules based on client availability, optimizing time management for efficient service.
Carvana
CustomerAdvocacy
Tempe
10.2021 - 09.2022
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction and loyalty.
- Maintained and organized title documents for car title and registration, ensuring compliance and accuracy.
- Resolved title issues and discrepancies to facilitate timely closings, supporting operational efficiency.
Customer Service Representative
Consumer Cellular
Phoenix
09.2019 - 08.2022
- Resolved customer complaints effectively through active listening and problem-solving.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted customers in selecting cell phone models and accessories.
- Explained product features and benefits to enhance customer understanding.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
Country Garden Charter School
Laveen, AZ06-2014
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Effective communication
- Customer service
- Time management
- Team supervision
- Problem-solving
- Research skills
Timeline
overnight maintenance supervisor
Walmart
12.2024 - Current
Cleaner
Cleaning Authority
11.2022 - 12.2024
Carvana
CustomerAdvocacy
10.2021 - 09.2022
Customer Service Representative
Consumer Cellular
09.2019 - 08.2022
High School Diploma -
Country Garden Charter School
Bachelor of Science - Biology
Grand Canyon University