Daphne Valenzuela
Phoenix
Summary
Exceptional server at Vi at Grayhawk, renowned as the dining room’s go-to professional with unmatched expertise and a dynamic presence. Delivers outstanding customer service, elevating guest satisfaction through personalized interactions, adept conflict resolution, and a friendly, professional demeanor. Masterfully manages tables, memorizes menus, and operates POS systems with precision, ensuring seamless workflow and order accuracy during peak hours. Nominated for Employee of the Quarter for her dedication and stellar service, she demonstrates remarkable flexibility by working diverse shifts, including weekends, holidays, and early mornings. Eager to leverage her engaging personality, adaptability, and proven skills in a supervisory role, she excels at anticipating customer needs and fostering memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Vi at Grayhawk
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on service procedures, including steps of service, side work responsibilities, and proper use of the POS system, and cleaning equipment such as the coffee machine.
Education
Bachelor of Science - Data Analytics
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Moon Valley High School
Phoenix, AZ05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Order accuracy
- Supply restocking
- Professional attitude
- Conflict and complaint resolution
- Cool under pressure
- Reliable and responsible
- Versatile in all roles: host, hot runner, back server, server
- Covered all positions and shifts, including breakfast, lunch, dinner, and Sundays
Timeline
Server
Vi at Grayhawk
06.2023 - Current
Bachelor of Science - Data Analytics
Arizona State University
High School Diploma -
Moon Valley High School
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