Daphni Randle
Glendale
Summary
Dynamic Appointment Setter at Summit Energy with a proven track record in lead generation and effective communication. Skilled in client needs assessment and conflict resolution, I excel at building relationships and scheduling appointments that drive customer satisfaction. Committed to maintaining confidentiality while delivering exceptional service and support.
Overview
19
19
years of professional experience
Work History
Appointment Setter
Summit Energy
Mansfield
08.2022 - Current
- Ensured that all customer data is kept confidential at all times.
- Performed other duties assigned by management team members.
- Adhered to company policies when scheduling appointments for customers.
- Identified customer needs and recommended appropriate solutions accordingly.
- Resolved customer complaints promptly and efficiently.
- Developed and maintained relationships with potential customers through phone conversations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Collections Account Manager
Collect Corp
Phoenix
11.2008 - 11.2025
- Provided excellent customer service while collecting past due amounts from customers.
- Reviewed customer account information and updated records as needed.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Verified accuracy of customer information prior to initiating contact for collections.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
Collections Account Manager
Discover
Phoenix
10.2006 - 01.2009
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Reviewed customer account information and updated records as needed.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education
High School Diploma -
Loan Cactus High School
Phoenix, AZ05-2003
Skills
- Customer relationship management
- Appointment scheduling
- Lead generation
- Data entry
- Conflict resolution
- Effective communication
- Follow-up procedures
- Client needs assessment
- Scheduling appointments
- Relationship building
- Setting appointments
- Qualifying new leads
- Building rapport
- Scheduling and calendar management
- Customer service
- Follow-up skills
- Data verification
- Telephone etiquette
Custom
- I took time away from working to be a stay at home mom and raise my kids
- during that time i volunteered at my kids schools. I helped teachers with making copies, assisting with students in classrooms, field trips, and any other tasks needed
Timeline
Appointment Setter
Summit Energy
08.2022 - Current
Collections Account Manager
Collect Corp
11.2008 - 11.2025
Collections Account Manager
Discover
10.2006 - 01.2009
High School Diploma -
Loan Cactus High School
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