Dara Aragon L.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Checked in with servers to confirm preparedness before seating customers.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Provided excellent customer service, addressing guest requests, and accommodating special dietary needs.

• Maintained knowledge of menu items, ingredients, and promotions to assist guests effectively.

• Ensured accurate order-taking and timely delivery to enhance the guest experience.

Handled payments, processed transactions, and maintained proper cash-handling procedures.

• Enhanced property profitability through proactive promotion of high-demand offerings, like dining arrangements, restaurant reservations, and pool cabana rentals.
• Scheduled and confirmed restaurant reservations for guests.
• Provided exceptional services by making restaurant reservations, or arranging transportation, as requested by guests.

• Delivered high-quality service by ensuring timely and accurate food and beverage orders to guests.

• Worked efficiently with servers, kitchen staff, and management to ensure smooth operations during busy shifts.

• Ensured accuracy in order delivery, paying close attention to special requests and dietary restrictions.

• Effectively prioritized tasks to ensure quick and efficient food delivery in a fast-paced environment.

• Welcomed guests, provided information about services, and assisted with reservations.

• Managed check-ins, assigned bays, and ensured a smooth guest experience.

• Handled payments, processed transactions, and promoted membership programs.