Darcell Edwards
Chandler
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Sanctuary Resort & Spa
02.2025 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest inquiries and complaints, ensuring high levels of satisfaction.
- Managed reservations across multiple platforms, confirming and adjusting bookings as needed.
- Performed administrative tasks, maintaining accurate records of guest information and payments.
- Trained front desk staff in exceptional customer service and hotel procedures.
- Oversaw front desk operations, ensuring smooth and efficient guest experiences.
Front Desk Agent
Marriott
10.2023 - 01.2025
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Monitored inventory of supplies and ordered replacements as needed for operations continuity.
- Collected room deposits, fees, and payments.
- Managed 30+ Calls/ emails a day from guest.
Customer Service Representative
Toyota Financial Services
10.2021 - 08.2024
- Minimized customer on-hold wait times by promptly answering calls.
- Maintained low wait times while handling a high volume of customer calls.
- Provided tailored advice and assistance based on customer needs and preferences.
- Ensured high satisfaction and retention by resolving inquiries efficiently.
- Streamlined account setup and modifications, enhancing overall user experience.
Mail Handler
United States Post Office
04.2020 - 10.2021
- Achieved efficient mail processing by loading over 1,000 letters onto equipment.
- Maintained continuous sorting operations by removing non processable letters promptly.
- Ensured accurate mail sorting into mailboxes and post office boxes consistently.
- Met tight deadlines while thriving in a fast-paced work environment.
- Performed minor preventative maintenance and repairs on sorting equipment regularly.
- Enhanced processing speed using automated sorting equipment effectively.
Security Officer Supervisor
Thompson Security
03.2018 - 03.2020
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations
- Supervised security personnel, ensuring adherence to safety protocols and operational procedures.
Customer Service Representative
United Health Group
08.2017 - 03.2018
- Averaged 50-65 customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated daily logs with regular shift activities and incident details.
Driver, Crew and Supervisor
Marcos Pizza
09.2015 - 03.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained clean and well-organized production areas.
- Tracked receipts, employee hours, and inventory movements
- Managed a team of 15 employees.
- Maintained vehicle compliance with safety regulations and company standards.
- Delivered goods safely and efficiently across designated routes.
Education
Certificate -
CRAS
01.2014
High School Diploma - undefined
Abraham Lincoln
01.2009
Timeline
Front Desk Supervisor/Night Auditor
Sanctuary Resort & Spa
02.2025 - Current
Front Desk Agent
Marriott
10.2023 - 01.2025
Customer Service Representative
Toyota Financial Services
10.2021 - 08.2024
Mail Handler
United States Post Office
04.2020 - 10.2021
Security Officer Supervisor
Thompson Security
03.2018 - 03.2020
Customer Service Representative
United Health Group
08.2017 - 03.2018
Driver, Crew and Supervisor
Marcos Pizza
09.2015 - 03.2018
High School Diploma - undefined
Abraham Lincoln
Certificate -
CRAS