DAREY VILLEGAS
Phoenix
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Shift Leader/Cashier/Cook Operator
Carl's Jr
1880 E Broadway Blvd, Tucson, Az 85716
12.2023 - 12.2024
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Customer Service Representative/ Receptionist
Country Financial Insurance
Tucson, Az
02.2023 - 11.2023
- Greeted guests in with friendliness and professionalism
- Answered Incoming Phone Calls To Process Requests,transfer calls,or relay message to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Followed detailed directions from management complete daily paperwork and computer data entry
- Created and distributed agendas for meetings and conference calls as part of meeting preparation
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department staff member
- Collected Payments,processed transactions and updated relevant records
- Collected and distributed messages to team members and managers to support open communication and high customer service
SPECIMEN COLLECTOR
Physician Services Incorporated
Tucson, Az
03.2022 - 02.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Maintained organized and clean front office area to create a professional welcoming environment for visitors and employees
- Labeled and prepared specimens for shipment to laboratory facilities
- Adhere To Compliance Standards For Confidentiality,accuracy and safety
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment
- Is in compliance with HIPAA regulations
- Maintained a safe work environment free of unnecessary hazards to protect staff and testing results
CASHIER/ SHIFT LEADER
Carl's Jr
Tucson, Az
05.2021 - 03.2022
- Greeted customers entering the store and responded promptly to customer needs
- Build relationships with customers to encourage repeat business
- Operated cash register for cash,check,and credit card transaction with excellent accuracy Levels
- Learned duties for various positions and provided backup at key times
- Trained new team members by relaying information on company procedures and safety requirements
- Build strong relationships with customers through positive attitude and attentive response
- Evaluated customer needs and feedback to drive product and service improvements
- Collected,arranged,and input information into the database system
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2021
Skills
- Bilingual (Spanish)
- Strong Communication
- Customer Service
- Organizational Skills
- Calm Under Pressure
- Multitasking Capabilities
- Attention To Detail
- Positive attitude
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader/Cashier/Cook Operator
Carl's Jr
12.2023 - 12.2024
Customer Service Representative/ Receptionist
Country Financial Insurance
02.2023 - 11.2023
SPECIMEN COLLECTOR
Physician Services Incorporated
03.2022 - 02.2023
CASHIER/ SHIFT LEADER
Carl's Jr
05.2021 - 03.2022
High School Diploma -
Desert View High School