Daria Abramova
Front Desk Agent
Abu Dhabi
Summary
Dynamic hospitality professional with diverse experience in luxury settings across Switzerland, the USA, and the UAE. A fast learner and hard worker, I excel in delivering exceptional guest service and optimizing operations. Strong communication skills and commitment to excellence enable me to thrive in fast-paced environments. Proficient in Property Management Systems, showcasing a commitment to operational excellence and guest satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Front Desk Agent
Emirates Palace Mandarin Oriental
Abu Dhabi
02.2024 - Current
- Trained and mentored new joiners, improving team performance and onboarding processes.
- Led a sustainability project, implementing eco-friendly wooden keys, reducing operational costs.
- Optimized front desk operations, reducing check-in time, and enhancing guest experience.
- Managed high-profile VIP guest arrivals, ensuring personalized service and satisfaction.
Front Office Intern
Emirates Palace Mandarin Oriental
Abu Dhabi
08.2023 - 02.2024
- Assisted in reception, providing seamless check-in and check-out experiences.
- Supported the executive club lounge, offering personalized services to VIP guests.
- Helped manage call center operations, ensuring efficient guest communications.
Room Division Intern
Gaylord Opryland Hotel - Marriott
Nashville, TN
12.2021 - 01.2023
- Worked in various front office roles: reception, concierge, call center, rooms control, and night audit for a 2888-room property.
- Completed management training program, enhancing operational knowledge and leadership skills.
- Proficient in MARSHA, Accesso, and Empower, handling complex reservation, guest service, and event management systems.
F&B Intern
Crown Plaza Zürich
Zürich
02.2020 - 08.2020
- Assisted in banquet setup and service, as well as breakfast, lunch, and dinner operations.
- Provided buffet service, ensuring high standards of guest satisfaction
- Handled in-room dining, delivering personalized service directly to guests.
- Familiar with mise en place and food handling standards, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School Luzern
Luzern, Switzerland 08.2019 - 07.2024
Skills
Customer Service
Time Management
Property Management Systems
Problem-Solving
Detail Oriented
Invoicing and Billing
Accomplishments
Received a letter of recognition from John Adams, VP and Managing Director of Gaylord Hotels, in recognition of exceptional guest service, highlighting my dedication to guest satisfaction.
Timeline
Front Desk Agent
Emirates Palace Mandarin Oriental
02.2024 - Current
Front Office Intern
Emirates Palace Mandarin Oriental
08.2023 - 02.2024
Room Division Intern
Gaylord Opryland Hotel - Marriott
12.2021 - 01.2023
F&B Intern
Crown Plaza Zürich
02.2020 - 08.2020
Bachelor of Arts - Hotel And Hospitality Management
Business And Hotel Management School Luzern
08.2019 - 07.2024
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