Dariane Halliburton
Phoenix
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
Rincon Partners LLC
09.2023 - Current
- Cultivated and maintained strong relationships with over 200 tenants, ensuring high levels of satisfaction and retention. Regularly communicated with residents to address concerns, resolve issues, and provide excellent service, leading to a 15% increase in lease renewals.
- Contract Negotiation: Negotiated contracts with vendors and service providers, securing favorable terms and ensuring high-quality service delivery. Successfully renegotiated maintenance and repair contracts, reducing expenses by 12%.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Chamberlin & Associates
07.2022 - 09.2023
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Aided regional leaders by completing Timeframe budgets and Timeframe reports for executive action planning.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Community Manager
Ohana Military Communities
04.2020 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored leasing and billing payments which included renewal notices, late payments, NSF fees, utility bill processing, collections and/or invoices.
- Managed and motivated a staff of 4.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Resident Services Specialist
Ohana Military Communities
02.2018 - 04.2020
- Assisted prospective residents with information regarding their lease, the community, and the move-in process. Completed move in orientations.
- Handled resident complaints and/or service issues and coordinated with appropriate staff to address and resolve resident concerns.
- Supported residents during the move-out process, which included the notice to vacate and resident transfers.
- Followed up with residents who have requested work-order/services or expressed issues/concerns with the community.
- Completed property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community was well maintained.
- Performed various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and Microsoft excel)
Education
Associate of Science - Medical Assisting
ATA College
Louisville, KY05.2014
Skills
- Operations Management
- Administrative Leadership
- Violation Resolution
- Staff Coordination
- Maintenance Oversight
- Decision Making
- Sales and Marketing
- Yardi
- Onesite
- Knock CRM
Accomplishments
Nominated for the AMA Tribute Awards for Assistant Manager of the Year.
Certification
National Apartment Leasing Professional (NALP)
Timeline
Community Manager
Rincon Partners LLC
09.2023 - Current
Community Manager
Chamberlin & Associates
07.2022 - 09.2023
Community Manager
Ohana Military Communities
04.2020 - 06.2022
Resident Services Specialist
Ohana Military Communities
02.2018 - 04.2020
Associate of Science - Medical Assisting
ATA College
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