Summary
Overview
Work History
Education
Skills
Timeline
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Darius Baker

Glendale

Summary

Dynamic and results-driven professional with extensive experience in customer service at McDonald's and Harkins Theaters. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and problem-solving, consistently streamlining operations to improve efficiency and boost repeat customer rates. Committed to maintaining high standards of cleanliness and service.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's
12.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Boosted repeat customer rates by providing friendly and engaging service.

Crew Member

Harkins Theaters
11.2019 - 12.2023
  • Worked front Ticket Booth, Concessions, and Ushering
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Car Wash Operator

Francis and Son's Car Wash
03.2019 - 10.2019
  • Coordinated closely with management to implement process improvements that increased overall operational efficiency and profitability.
  • Resolved customer complaints promptly and professionally, maintaining a strong focus on customer satisfaction.
  • Assisted in marketing initiatives to promote car wash services and attract new customers, contributing to overall business growth.
  • Ensured cleanliness of facility, performing routine maintenance tasks such as sweeping, mopping, and trash removal.

Car Detailer

AMC Carwash
05.2017 - 02.2019
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Education

High School Diploma -

Raymond S. Kellis High School
8990 W Orangewood Ave Glendale AZ 85305
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Safety awareness
  • Heavy lifting
  • Learning agility
  • Order management
  • Telephone etiquette

Timeline

Crew Member

McDonald's
12.2023 - Current

Crew Member

Harkins Theaters
11.2019 - 12.2023

Car Wash Operator

Francis and Son's Car Wash
03.2019 - 10.2019

Car Detailer

AMC Carwash
05.2017 - 02.2019

High School Diploma -

Raymond S. Kellis High School

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Darius Baker