Darla Stechnij
Mesa
Summary
Customer-focused property operations professional with over 20 years of experience managing residential communities, luxury facilities, and member-based environments. Demonstrated expertise in resident relations, maintenance coordination, vendor management, leasing support, and administrative operations. Highly skilled in regulatory compliance, including Fair Housing Law, and adept at preparing legal notices and ensuring adherence to property management regulations and company policies. Demonstrates exceptional negotiation, communication, and follow-up abilities, with a strong record of resolving issues efficiently, enhancing resident satisfaction, and facilitating seamless daily property operations. Strong ability to interact effectively with prospects, residents, and coworkers, and experienced in using Yardi Voyager 7, Rent Café, property management software.
Overview
8
8
years of professional experience
1983
1983
years of post-secondary education
Work History
Resident Coordinator
Optima, Inc
02.2024 - Current
- Provide superior customer service for all resident inquiries and timely response to issues.
- Assist with resident retention, renewal programs, and community events.
- Serve as a concierge to improve residents’ living experience.
- Coordinate the resident move-in experience and assist with introducing building technology.
- Assist the leasing and operations team with daily operations, utilizing Yardi Voyager 7 and Rent Café for leasing, resident communications, and recordkeeping.
- Maintain accurate and thorough knowledge of all aspects of the community, including leasing and pricing information, availability, amenities, and lifestyle.
- Participate in marketing efforts and resident functions.
- Oversee vendor set up and assist the account manager with the preparation and coordination of legal notices, using MRI for vendor management and documentation, ensuring compliance with company policies and local regulations.
Business Concierge
Blue Star – Encanterra Golf & Country Club
Queen Creek
02.2022 - 12.2024
- Primary point of contact for members, delivering high-level customer service and resolving inquiries.
- Manage third-party mailing center operations, including supply ordering and coordination, tracked.
- Process member payments and review statements, addressing discrepancies.
- Coordinate work orders for club, golf course, and landscaping needs.
- Support membership operations, including tours for new members and prospects.
- Supervise and mentor a team of four front desk agents.
- Train new employees to ensure consistent service standards and compliance with property management regulations, including training on postage.
- Queen Creek, AZ
Floating Leasing Consultant
Maxx Properties – 92Forty Scottsdale
Scottsdale
08.2021 - 02.2022
- Supported leasing operations across five communities, utilizing Yardi for application processing and leasing documentation.
- Prepared service requests and coordinated vendor scheduling through Yardi.
- Planned and coordinated resident events and community functions.
- Managed prospect traffic, leasing data, and computer entry using Yardi.
- Scottsdale, AZ
Resident Coordinator
Optima Sonoran Village
Scottsdale
07.2018 - 08.2021
- Supported General Manager in daily property operations and facility oversight, using Yardi for administrative operations and recordkeeping.
- Scheduled service requests and coordinated vendor work through Yardi Voyager 7.
- Managed concierge mail room and dry-cleaning services.
- Coordinated community events and maintained website calendar.
- Scottsdale, AZ
Education
Mountain View High School
Mesa, AzSkills
- Resident Relations & Customer Service
- Maintenance Coordination & Work Orders
- Vendor Management & Scheduling
- Leasing Support & Application Processing
- Move-In/Move-Out Coordination
- Property Inspections
- Administrative Operations & Recordkeeping
- Team Leadership & Training
- Conflict Resolution & Negotiation
- Event Coordination & Marketing
- Payment Processing & Statement Review
- Regulatory Compliance & Fair Housing Law
- Preparation of Legal Notices
- Policy Adherence
- Property Management Software: Yardi Voyager 7
- Property Management Software: Rent Café
Accomplishments And Awards
- Employee of the year 2023
- Customer Service Award 2020
- Nominated for Arizona Multi-Housing Association Assistant Manager of the Year 2015.
- Equity Residential Southwestern Regional Top Leasing Award 2011 & 2012
- Equity Residential Award 'Walk the Walk' 2011
- Equity Residential Award 'See the Glass Half Full'
- Awarded quarterly sales awards every quarter from 2009–2013.
Timeline
Resident Coordinator
Optima, Inc
02.2024 - Current
Business Concierge
Blue Star – Encanterra Golf & Country Club
02.2022 - 12.2024
Floating Leasing Consultant
Maxx Properties – 92Forty Scottsdale
08.2021 - 02.2022
Resident Coordinator
Optima Sonoran Village
07.2018 - 08.2021
Mountain View High School