Darlene Aakre
Kingman
Summary
Dynamic Case Manager with United Healthcare, skilled in problem-solving and case management. Successfully enhanced patient engagement and satisfaction through tailored care plans and effective resource allocation. Recognized for mentoring junior staff and improving client outcomes by addressing concerns promptly, ensuring high-quality support for diverse patient populations.
Knowledgeable case management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Case Manager
United Healthcare
06.2005 - 01.2025
- Coordinated care plans for diverse patient populations, ensuring tailored support and resource allocation.
- Developed and implemented strategies to enhance patient engagement and satisfaction metrics.
- Monitored case progress, adjusting interventions based on evolving patient needs and feedback.
- Facilitated interdisciplinary team meetings, promoting collaboration among healthcare providers for optimal patient outcomes.
- Educated patients on available resources, improving access to necessary services and support systems.
- Mentored junior case managers, fostering professional development and enhancing team performance capabilities.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Provided leadership, guidance and support to staff members.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Practical Nursing
Elgin Millville Highschool
Elgin Mn07-1988
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Positive attitude
- Email and telephone etiquette
- Community resources
- Home visits and inspections
- Patient assessment
Timeline
Case Manager
United Healthcare
06.2005 - 01.2025
Practical Nursing
Elgin Millville Highschool
Similar Profiles
Esther N. HamiltonEsther N. Hamilton
Provider Data Consultant at United HealthcareProvider Data Consultant at United Healthcare
MIKKA ANGELIQUE LAGUSMIKKA ANGELIQUE LAGUS
REMOTE PHARMACY TECHNICIAN (Contract Ended) at United HealthcareREMOTE PHARMACY TECHNICIAN (Contract Ended) at United Healthcare
Shannon DouglasShannon Douglas
HSS Clinical Coordinator at United HealthcareHSS Clinical Coordinator at United Healthcare
Chanel AdavenaixxChanel Adavenaixx
Customer service representative/admin assistant at United HealthcareCustomer service representative/admin assistant at United Healthcare
Gabrielle BrehmeyerGabrielle Brehmeyer
Hospice Nurse Case Manager at River Valley Home Health and HospiceHospice Nurse Case Manager at River Valley Home Health and Hospice