Darnell Gill
Mesa
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Estrella Gateway (29th St. Communities Management)
01.2023 - Current
- Assisted in daily operations, learning scheduling and inventory management processes.
- Collected rents, processed payments, and tracked delinquencies, achieving consistent rent collection goals and minimizing arrears.
- Coordinated property maintenance and repairs by managing work orders, scheduling vendors, and conducting follow-ups to ensure timely completion.
- Supported the Property Manager in creating budgets, managing expenses, and preparing monthly financial and occupancy reports.
- Supported team with customer service inquiries, enhancing communication skills and product knowledge.
- Maintained strong tenant relations by responding promptly to inquiries, resolving complaints, and handling service requests with professionalism.
- Participated in training sessions, gaining proficiency in company policies and operational procedures.
- Helped resolve customer complaints efficiently, improving satisfaction levels through prompt responses.
- Engaged in team meetings, providing input on workflow improvements and process efficiencies.
- Prepared and reviewed lease agreements, renewals, and addendums in compliance with property policies and local housing laws.
- Conducted regular property inspections to ensure upkeep, safety, and compliance with local codes and company standards.
Assistant Manager
Sono (Cushman & Wakefield Management)
07.2021 - 01.2023
- Maintained accurate resident records and documentation using [property management software name], ensuring data integrity and confidentiality.
- Collaborated with leasing agents to ensure vacant units were marketed, shown, and leased promptly.
- Assisted with onboarding new tenants, explaining lease terms, community policies, and rent payment options.
- Enforced community rules and policies fairly and consistently to maintain a safe and pleasant environment for all residents.
- Managed vendor relationships and negotiated service contracts to ensure cost-effective property operations.
- Provided administrative support including scheduling, data entry, invoice processing, and managing office supplies.
- Monitored property performance metrics and supported strategic planning to improve tenant satisfaction and retention.
- Maintained strong tenant relations by responding promptly to inquiries, resolving complaints, and handling service requests with professionalism.
- Collected rents, processed payments, and tracked delinquencies, achieving consistent rent collection goals and minimizing arrears.
- Prepared and reviewed lease agreements, renewals, and addendums in compliance with property policies and local housing laws.
- Coordinated property maintenance and repairs by managing work orders, scheduling vendors, and conducting follow-ups to ensure timely completion.
Leasing Manager
Carter (Mark Taylor Management)
02.2017 - 07.2021
- Cultivated strong relationships with prospective tenants through proactive communication and personalized follow-ups.
- Conducted property tours, showcasing amenities and features to enhance leasing opportunities.
- Managed lease agreements, ensuring compliance with company policies and legal regulations.
- Implemented marketing strategies to increase property visibility and attract qualified leads.
- Supervised and trained leasing agents, setting performance goals and providing ongoing coaching to ensure leasing targets were consistently met.
- Developed and implemented marketing strategies, including online listings, social media campaigns, and community outreach to generate leads.
- Conducted property tours with prospective residents, highlighting community features and effectively closing leases to meet monthly goals.
- Reviewed and approved lease applications, ensuring compliance with fair housing regulations and internal policies.
- Monitored market trends and competitor properties to adjust pricing, concessions, and marketing strategies for maximum competitiveness.
- Handled all aspects of the leasing process including applications, credit/background checks, lease preparation, and move-in coordination.
- Maintained CRM and property management software (e.g., Yardi, AppFolio, Entrata) to track leads, follow-ups, and leasing performance.
- Resolved resident issues and concerns professionally, ensuring a positive community environment and high resident satisfaction.
- Coordinated with maintenance teams to ensure units were “rent-ready” and property tours were conducted in clean, appealing spaces.
Leasing Agent
La Privada (Grey Star Management)
03.2015 - 02.2017
- Managed property listings and facilitated tenant inquiries to enhance occupancy rates.
- Conducted property tours, showcasing amenities and features to prospective tenants effectively.
- Processed lease applications, ensuring compliance with company policies and local regulations.
- Coordinated maintenance requests, collaborating with vendors to maintain tenant satisfaction.
- Developed marketing strategies utilizing social media and online platforms to attract potential renters.
- Analyzed market trends to adjust rental pricing strategies and improve competitiveness.
- Provided exceptional customer service by greeting prospective residents, conducting property tours, and highlighting community features to match renter needs.
- Leased apartments consistently by following up on leads, responding to inquiries, and effectively closing deals.
- Managed the entire leasing process, including application intake, background checks, lease preparation, and move-in coordination.
- Maintained accurate records of prospects, applications, and lease agreements using property management software
Education
High School Diploma -
Verbum Dei High
Los Angeles, CABachelor of Arts -
University of Advancing Technology
AZSkills
- Customer service
- High-Energy Attitude
- Adaptive Team Player
- Quick Learner
- Organized
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setter
- Conflict resolution
- Office Management
- Budgeting & Expense Tracking
- Excellent Communicator
- Proficient in Microsoft Office and Excel
Timeline
Assistant Manager
Estrella Gateway (29th St. Communities Management)
01.2023 - Current
Assistant Manager
Sono (Cushman & Wakefield Management)
07.2021 - 01.2023
Leasing Manager
Carter (Mark Taylor Management)
02.2017 - 07.2021
Leasing Agent
La Privada (Grey Star Management)
03.2015 - 02.2017
High School Diploma -
Verbum Dei High
Bachelor of Arts -
University of Advancing Technology
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