Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Gaines

Phoenix

Summary

Results-driven professional with expertise in enhancing customer satisfaction and optimizing operational processes. Proven ability to build strong client relationships and lead teams to achieve business goals.

Overview

26
26
years of professional experience

Work History

Owner

GB Automotive
Phoenix, AZ
02.2018 - 05.2026
  • Managed daily operations, ensuring optimal workflow and customer satisfaction.
  • Developed and implemented efficient service processes, reducing turnaround times for automotive repairs.
  • Trained and mentored staff on best practices in automotive service and customer interaction.
  • Recommended necessary repairs and maintenance for vehicles based on age, mileage and technician diagnostics.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Service Director

Chapman Dodge Chrysler Jeep RAM
Scottsdale, AZ
03.2017 - 02.2018
  • Directed service department operations, enhancing customer satisfaction and retention.
  • Analyzed service metrics to identify trends, driving strategy for process improvements.

Service Director

LHM Dodge Ram Avondale
Avondale, AZ
06.2013 - 02.2015
  • Collaborated with sales and parts departments to ensure seamless service delivery.
  • Managed budgets and resources, optimizing operational costs while maintaining quality standards.
  • Established key performance indicators to monitor team success and align goals with company objectives.

Fixed Operations Director

Showcase Honda
Phoenix, AZ
01.2000 - 05.2013
  • Promoted from Service Advisor to Fixed Operations Director during my time of employment.
  • Maintained a team of technicians, recommended and sold service and repairs and kept CSI scores at or above National Average before being promoted to management.
  • Streamlined service department operations to enhance customer satisfaction and loyalty.
  • Implemented training programs for technicians, improving service efficiency and quality standards.
  • Analyzed service metrics to identify trends and optimize workflow processes effectively.
  • Developed strategic initiatives that increased overall revenue through enhanced fixed operations performance.

Education

No Degree - Business Management

Johnson County Community College
Overland Park, KS

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Delegation and Employee Management

Timeline

Owner

GB Automotive
02.2018 - 05.2026

Service Director

Chapman Dodge Chrysler Jeep RAM
03.2017 - 02.2018

Service Director

LHM Dodge Ram Avondale
06.2013 - 02.2015

Fixed Operations Director

Showcase Honda
01.2000 - 05.2013

No Degree - Business Management

Johnson County Community College
Darren Gaines