Results-driven professional with expertise in enhancing customer satisfaction and optimizing operational processes. Proven ability to build strong client relationships and lead teams to achieve business goals.
Overview
26
26
years of professional experience
Work History
Owner
GB Automotive
Phoenix, AZ
02.2018 - 05.2026
Managed daily operations, ensuring optimal workflow and customer satisfaction.
Developed and implemented efficient service processes, reducing turnaround times for automotive repairs.
Trained and mentored staff on best practices in automotive service and customer interaction.
Recommended necessary repairs and maintenance for vehicles based on age, mileage and technician diagnostics.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Service Director
Chapman Dodge Chrysler Jeep RAM
Scottsdale, AZ
03.2017 - 02.2018
Directed service department operations, enhancing customer satisfaction and retention.
Analyzed service metrics to identify trends, driving strategy for process improvements.
Service Director
LHM Dodge Ram Avondale
Avondale, AZ
06.2013 - 02.2015
Collaborated with sales and parts departments to ensure seamless service delivery.
Managed budgets and resources, optimizing operational costs while maintaining quality standards.
Established key performance indicators to monitor team success and align goals with company objectives.
Fixed Operations Director
Showcase Honda
Phoenix, AZ
01.2000 - 05.2013
Promoted from Service Advisor to Fixed Operations Director during my time of employment.
Maintained a team of technicians, recommended and sold service and repairs and kept CSI scores at or above National Average before being promoted to management.
Streamlined service department operations to enhance customer satisfaction and loyalty.
Implemented training programs for technicians, improving service efficiency and quality standards.
Analyzed service metrics to identify trends and optimize workflow processes effectively.
Developed strategic initiatives that increased overall revenue through enhanced fixed operations performance.