Darren Suguitan
Tolleson
Summary
Dynamic professional with a proven track record at The UPS Store Inc., excelling in customer service and team management. Leveraged data analysis and problem-solving skills to enhance operational efficiency and customer satisfaction. Demonstrated adaptability and effective communication, achieving significant improvements in employee relations and workflow processes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Center Assistant Manager
The UPS Store Inc.
05.2024 - Current
- Implemented inventory control measures to reduce waste and maintain adequate supply levels for center operations.
- Optimized workflow processes through continuous evaluation of operational efficiency and implementation of improvements as needed.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problemsolving.
- Enhanced customer satisfaction by providing efficient service and addressing concerns promptly.
- Assisted customers with inquiries regarding services provided, ensuring a positive experience and maintaining loyal clientele.
- Assisted in recruiting, hiring and training of team members.
Notary Public
The UPS Store Inc.
12.2023 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Provided guidance to customers to facilitate completion of notarial documents.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
Mail Sorter
The UPS Store Inc.
10.2022 - Current
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Evaluated mail trays to determine proper placement.
- Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
Stocker
The UPS Store Inc.
10.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Packager
The UPS Store Inc.
10.2022 - Current
- Followed packing processes to increase speed and accuracy.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Assembled packages according to meet specific customer requirements.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Balanced multiple packaging projects, demonstrating effective prioritization skills.
- Addressed and resolved packaging issues, preventing potential delays in product delivery.
Customer Service Cashier
The UPS Store Inc.
10.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
High School Diploma - General Studies
Sierra Linda Highschool
Phoenix, AZ05.2020
Skills
- Customer service
- Team management
- Employee relations
- Data analysis
- Training coordination
- Attention to detail
- Problem-solving
- Effective communication
- Active listening
- Adaptability and flexibility
- Customer relations
- Multitasking Abilities
Timeline
Center Assistant Manager
The UPS Store Inc.
05.2024 - Current
Notary Public
The UPS Store Inc.
12.2023 - Current
Mail Sorter
The UPS Store Inc.
10.2022 - Current
Stocker
The UPS Store Inc.
10.2022 - Current
Packager
The UPS Store Inc.
10.2022 - Current
Customer Service Cashier
The UPS Store Inc.
10.2022 - Current
High School Diploma - General Studies
Sierra Linda Highschool
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