Darrin Pepito
Phoenix
Summary
Results-driven project coordinator with a strong background in team leadership and quality assurance. Successfully managed restaurant operations while enhancing customer satisfaction and compliance with safety regulations.
Overview
4
4
years of professional experience
Work History
Customer Service & Installer
Motivational Systems Inc
Phoenix
01.2025 - Current
- Installed systems according to project specifications and quality standards.
- Collaborated with team members to ensure efficient installation processes.
- Utilized hand tools and power equipment for installations and adjustments.
- Followed safety procedures to maintain a secure work environment.
- Assisted in troubleshooting and resolving installation issues on-site.
- Maintained inventory of installation materials and equipment supplies.
- Communicated effectively with clients regarding installation timelines and requirements.
- Documented installation processes and completed necessary paperwork accurately.
- Provided training sessions for end-users on how to use newly installed applications.
- Created detailed documentation of installation instructions for future reference purposes.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
Restaurant Manager
Carrabba’s Italian Grill
Avondale
09.2021 - 10.2024
- Supervised daily restaurant operations and staff performance.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed inventory levels and ensured food quality standards.
- Trained new employees on service procedures and menu knowledge.
- Coordinated staff schedules to optimize service efficiency.
- Resolved customer complaints and ensured satisfaction with services.
- Monitored compliance with health and safety regulations consistently.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
High School Diploma -
Westview High School
Avondale, AZ05-2016
Skills
- Customer relationship management
- Inventory management
- Quality assurance
- Safety compliance
- Project coordination
- Team leadership
- Communication skills
- Time management
- Conflict resolution
- Scheduling
- Project management
Affiliations
Successfully learned each position in the Front and Back of the restaurant.
Accomplishments
Held the top spot in labor in the region for 4 consecutive months.
Timeline
Customer Service & Installer
Motivational Systems Inc
01.2025 - Current
Restaurant Manager
Carrabba’s Italian Grill
09.2021 - 10.2024
High School Diploma -
Westview High School