Darsyl King
Peoria
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal Services
Phoenix, AZ
09.2025 - Current
- Resolved customer inquiries efficiently across multiple communication channels.
- Maintained accurate records of customer interactions using CRM software.
- Streamlined complaint resolution process, enhancing customer satisfaction rates.
- Collaborated with cross-functional teams to improve service delivery strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Information Officer
National Passport Center
Phoenix, AZ
02.2025 - 08.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Food Pantry Assistant
Trinity
Schaumburg, IL
12.2023 - 12.2024
- Assisted in daily operations, ensuring efficient food distribution to community members.
- Collaborated with team members to maintain inventory accuracy and organization.
- Supported outreach efforts by educating clients on available resources and services.
- Trained new volunteers on best practices for food handling and customer service.
- Coordinated with local suppliers to secure donations and maintain stock levels.
- Developed relationships with community organizations to enhance collaboration efforts.
- Reduced food waste by implementing proper storage techniques and regularly rotating stock items.
- Ensured timely food deliveries by coordinating schedules with local donors and transportation providers.
Night Auditor
Hilton Garden Inn Scottsdale
Scottsdale, AZ
02.2023 - 11.2023
- Managed night audit processes, ensuring accuracy in financial reporting and cash handling.
- Reconciled daily transactions, identifying discrepancies and resolving issues promptly.
- Assisted guests with check-in/check-out procedures, enhancing overall customer satisfaction.
- Oversaw front desk operations during shifts, providing training and support to team members.
Hotel Night Auditor
Baymont Inn and Suites
Phoenix, Arizona
10.2017 - 10.2022
- Balanced hotel accounts and resolved discrepancies.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Technical Support Technician
Consumer Cellular
Phoenix, Arizona
07.2018 - 05.2020
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Resolved a high number of technical support inquiries per day.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
Office Manager
Miller O.E.M. Supplies
Phoenix, Arizona
02.2009 - 11.2015
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Sales Manager
Bedding Experts
Chicago, Illinois
06.2005 - 08.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
Education
Associate in Arts (A.A.) - Edu
William Rainey Harper JR College
PalatineSkills
- Microsoft office
- Strong work ethic Warehouse operations Inventory and stocking
- Property management systems
- Customer service
- Sales reporting
- Store operations
- Office management
- Account reconciliation
- Forklift operation
- Warehouse organization
- Warehouse operations Inventory and stocking
- Call management
- Follow-up skills
- Order processing
- Team development
- Data collection
Certification
Automotive Service Excellence Certification
ADDITIONAL INFORMATION
United States Marine Corp 1997-1998
Timeline
Customer Service Representative
Maximus Federal Services
09.2025 - Current
Information Officer
National Passport Center
02.2025 - 08.2025
Food Pantry Assistant
Trinity
12.2023 - 12.2024
Night Auditor
Hilton Garden Inn Scottsdale
02.2023 - 11.2023
Technical Support Technician
Consumer Cellular
07.2018 - 05.2020
Hotel Night Auditor
Baymont Inn and Suites
10.2017 - 10.2022
Office Manager
Miller O.E.M. Supplies
02.2009 - 11.2015
Sales Manager
Bedding Experts
06.2005 - 08.2008
Associate in Arts (A.A.) - Edu
William Rainey Harper JR College