David Connelly

Dynamic Solar Energy Consultant with a proven track record at Fusion Power Solar Energy, excelling in technical sales consultation and customer relationship management. Expert in renewable energy solutions, I drive client engagement and satisfaction through effective energy efficiency assessments, fostering trust and promoting sustainable practices.

• Operations Oversight, Supervise and coordinate all dock activities.
• Team Leadership, Assign tasks, train staff, and monitor performance.
• Safety and Compliance, Enforce safety regulations and OSHA requirements; inspect work areas to ensure they are clean and free of hazards.
• Telecommunications Collections Representative, Contact customers to review delinquent accounts, encourage on-time payments, and facilitate payment arrangements to avoid service interruptions.
• Real-Time Adherence, Monitor daily traffic volume and distribute calls to optimize resource utilization, ensuring visibility into real-time volume changes (up to 20%), productivity patterns, and improved customer wait times. Analyze workforce reports to forecast staffing requirements and resolve deficiencies that negatively impact the customer experience.
• Performance Coach, Assist tech support specialists in responding appropriately to customer support situations. Help improve customer feedback survey scores over time as specialists gain experience. Encourage employees to engage effectively with clients to ensure high satisfaction levels and improved backend productivity metrics.
• Trainer, Educate employees on rules, processes, and techniques, resulting in a 25% reduction in call handling time and an increase in customer satisfaction scores.
• Hiring Manager, Participate in employee recruitment, review resumes and applications, and assess candidates based on professionalism, integrity, and drive for success.