David Esqueda
Phoenix
Summary
Dynamic customer service professional with experience at GG&D Motor Vehicle Services, adept at problem resolution and data entry. Proven track record in enhancing client satisfaction through active listening and effective communication. Skilled in streamlining processes, resulting in reduced wait times and improved service delivery. Committed to maintaining compliance and confidentiality in all interactions.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR
GG&D Motor Vehicle Services
2025.02 - Current
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Assisted customers with inquiries, providing accurate information regarding services and procedures.
- Utilized CRM software to track customer interactions and maintain detailed records for future reference.
- Collaborated with team members to streamline service processes, reducing wait times for customers.
Massage Therapist
Redlands Chiropractic
2022.03 - 2024.11
- Collaborated with chiropractic team to create holistic treatment plans for improved client outcomes.
- Maintained accurate client records, ensuring confidentiality and compliance with health regulations.
- Conducted thorough assessments of client conditions to determine appropriate therapeutic approaches.
- Developed and implemented strategies for improving client retention through exceptional service delivery.
Education
Massage License - Massage Therapist
American College of Healthcare Technology Riverside
RiversideMedical Assistant -
Pima Medical Institute
Phoenix, AZSkills
- Documentation
- Data entry
- Confidentiality
- Paperwork processing
- Office equipment proficiency
- Team development
- De-escalation techniques
Certification
- CPR Certificated - 02/2026-02/2027
- Public Notary- 06/2025-06/2029
- Title and registration 04/2026-04/2027
- License processing 05/2026-05/2027
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
CSR
GG&D Motor Vehicle Services
2025.02 - Current
Massage Therapist
Redlands Chiropractic
2022.03 - 2024.11
Massage License - Massage Therapist
American College of Healthcare Technology Riverside
Medical Assistant -
Pima Medical Institute