David Gerlt
Chandler
Summary
Dynamic Service Manager with a proven track record at Always Fair Heating and Air, excelling in team leadership and customer service. Enhanced workflow efficiency through process improvements and effective conflict resolution. Skilled in training and mentoring, fostering a collaborative environment that drives productivity and strengthens client relationships.
Overview
11
11
years of professional experience
Work History
Service Manager
Always Fair Heating and Air
11.2021 - Current
- Managed service operations to ensure timely and efficient HVAC installations and repairs.
- Trained and mentored technicians on best practices for customer service and technical proficiency.
- Collaborated with sales team to align service offerings with customer needs and market trends.
- Developed process improvements that enhanced workflow efficiency across service departments.
- Resolved escalated customer issues effectively, fostering strong relationships and loyalty.
Lead Technician
Apes
06.2021 - 11.2021
- Oversaw daily operations and coordinated team activities to enhance workflow efficiency.
- Implemented maintenance schedules for equipment, ensuring optimal functionality and minimal downtime.
- Trained junior technicians on best practices, fostering a collaborative work environment and knowledge sharing.
- Evaluated and improved existing processes, increasing productivity and reducing operational costs.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Install Manager
Zen Air
01.2019 - 06.2021
- Coordinated installation schedules to optimize workflow and resource allocation.
- Trained team members on best practices for equipment handling and safety protocols.
- Monitored project timelines to ensure adherence to deadlines and quality standards.
- Streamlined communication between installation teams and clients to enhance service delivery.
Lead Installer
National Home Warranty
04.2015 - 01.2019
- Supervised installation teams to ensure compliance with safety regulations and quality standards.
- Trained new installers on equipment operation and installation techniques, enhancing team performance.
- Developed streamlined processes for efficient installations, reducing time spent on each project.
- Coordinated with clients to assess needs and provide tailored installation solutions, improving customer satisfaction.
Education
No Degree - Respiratory Therapy
Temple College
Temple, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Goal oriented
Timeline
Service Manager
Always Fair Heating and Air
11.2021 - Current
Lead Technician
Apes
06.2021 - 11.2021
Install Manager
Zen Air
01.2019 - 06.2021
Lead Installer
National Home Warranty
04.2015 - 01.2019
No Degree - Respiratory Therapy
Temple College