David Hess

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Deliver Meals to 16 individuals in the Rimrock area who are in need. In conjunction with the Cottonwood Senior Center.

Volunteer position.

I love it.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Greeted and maintained relationships with regular customers.
• Prepared beverages and filled food orders for customers.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Greeted and maintained relationships with regular customers.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.