David Hines
Phoenix,AZ
Summary
My resume highlights my ability/knowledge/expertise in customer service is enclosed. During my time at Convergys I was able to save money/save time/increase sales/increase productivity in all matters. I am excited about the Customer service position and the ability to help your company succeed. Thank you in advance for your time.
Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Knowledgeable professional specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Overview
12
12
years of professional experience
Work History
Certified Wellness Coach
TriVita Wellness
Scottsdale, AZ
08.2023 - 05.2025
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Promoted available resources and connected individuals with services.
- Assisted with development of improved seminars and training materials.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Participated in health education research initiatives, developing and evaluating health education programs.
Customer Service Representative
Plexus Worldwide
Scottsdale, AZ
12.2020 - 08.2023
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Customer Service Representative
Grainger Industrial Supply
Tempe, Az
06.2017 - 01.2019
- Taking orders from customers assisting with tracking orders credit card payments returns and exchanges as well as emailing invoices.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Credit Granting
Macy’s Credit Granting
Tempe, Az
09.2014 - 03.2017
- Helping customers with their credit cards from point of sale and billing issues
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Insurance
Avesis
Phoenix, Az
08.2013 - 09.2014
- Helping with claims and finding local health providers to meet their insurance needs
- Maintained accurate records of surgical procedures, facilitating smooth insurance claims processing.
- Improved operational efficiency by streamlining insurance processes and implementing automation tools.
- Facilitated smoother billing process by accurately capturing insurance and payment information.
- Checked patient insurance, demographic, and health history to keep information current.
XPO Logistics
Education
Associate of Science - Business Administration
UMASS Dartmouth
Dartmouth, Ma01.1984
Diploma -
New Bedford High School
New Bedford, Ma06.1981
Skills
- Customer Communications
- Microsoft Excel
- Telesales
- Cell phone sales
- Landscaping
- Inventory Control
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Task prioritization
- Health promotion
- Diversity and inclusion
- Professionalism
- Data collection
- Continuous improvement
- Adaptability
Awards
AT&T Certificate for Training, 10 weeks
Timeline
Certified Wellness Coach
TriVita Wellness
08.2023 - 05.2025
Customer Service Representative
Plexus Worldwide
12.2020 - 08.2023
Customer Service Representative
Grainger Industrial Supply
06.2017 - 01.2019
Credit Granting
Macy’s Credit Granting
09.2014 - 03.2017
Insurance
Avesis
08.2013 - 09.2014
XPO Logistics
Associate of Science - Business Administration
UMASS Dartmouth
Diploma -
New Bedford High School