David Jackson
Apache Junction
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Quality Assurance Specialist
JX Advanced Metals USA Inc
04.2018 - Current
- Provide regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensure product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhance customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimize workflow efficiency by introducing automation tools into the QA process where appropriate.
- Mentor junior QA specialists, fostering a culture of continuous learning and professional growth.
- Educate employees on specific QA standards and confirmed maintenance of standards.
- Collaborate with cross-functional teams to develop robust quality assurance strategies for new products.
Enrollment Counselor
Grand Canyon University
02.2010 - 03.2013
- Streamlined the enrollment process by implementing efficient procedures and utilizing relevant technology tools.
- Contributed to a positive campus culture by promoting available resources and encouraging active involvement among current students.
- Inbound & Outbound handling of facilitated communication between prospective students and appropriate academic departments as needed during the enrollment process.
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting and analysis of trends.
- Evaluated applicant qualifications objectively, ensuring fair consideration for all potential enrollees, to include enrollment and applications via FAFSA government financial aid process.
- Boosted application completion rates through consistent follow-up with prospective students.
- Understood and thoroughly explained services provided to current and potential students.
- Analyzed students needs to provide customized enrollment needs and solutions.
Enrollment Counselor
University of Pheonix
01.2007 - 02.2010
- Streamlined the enrollment process by implementing efficient procedures and utilizing relevant technology tools.
- Contributed to a positive campus culture by promoting available resources and encouraging active involvement among current students.
- Coaching and training of new counselors ensure proper enrollment and financial aid procedures are followed.
Education
No Degree - Busienss
University of Phoenix
Phoenix, AZ03-2010
No Degree - General
Mesa Community College
Mesa, AZ05-1985
High School Diploma -
Fredonia High School
Fredonia, AZ 05-1981
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Decision-making
- Analytical thinking
- Customer service
- Team leadership
- Internal audits
- Testing processes
- Public speaking
Languages
Spanish
Professional Working
Timeline
Quality Assurance Specialist
JX Advanced Metals USA Inc
04.2018 - Current
Enrollment Counselor
Grand Canyon University
02.2010 - 03.2013
Enrollment Counselor
University of Pheonix
01.2007 - 02.2010
No Degree - Busienss
University of Phoenix
No Degree - General
Mesa Community College
High School Diploma -
Fredonia High School
Similar Profiles
JEFFREY JOHNSONJEFFREY JOHNSON
Team Leader|Machinist II at JX NIPPON MINING & METALSTeam Leader|Machinist II at JX NIPPON MINING & METALS
Tahnee WegnerTahnee Wegner
Process Technician at Global Advanced MetalsProcess Technician at Global Advanced Metals
Kyle PetitKyle Petit
Maintenance Technician at AT&F Advanced MetalsMaintenance Technician at AT&F Advanced Metals