David Kitchen
Surprise
Summary
Dynamic leader with ten years of experience in customer relationship management and operations. Expertise in employee training and development, resulting in improved team performance. Proven ability to enhance collaboration and drive operational efficiency across diverse teams.
Overview
24
24
years of professional experience
Work History
President
Arizona Lock & Safe Co
Phoenix
07.2015 - 05.2025
- Cultivated positive relationships with employees, executives, and stakeholders to enhance collaboration.
- Managed customer relationships and resolved service-related issues efficiently.
- Developed training programs to elevate staff performance and product knowledge.
- Implemented cost-control measures that optimized operational efficiency and resource allocation.
- Coordinated marketing efforts to promote services and expand market reach.
- Addressed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts among staff by providing attentive listening and constructive feedback.
- Coordinated interdepartmental work to ensure alignment with company goals.
Manager
Arizona lock & Safe Co
Phoenix
03.2007 - 07.2015
- Managed daily operations of lock and safe services.
- Oversaw inventory management and supply chain processes.
- Developed customer service strategies to enhance client satisfaction.
- Supervised installation procedures for residential and commercial clients.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Territory Manager
Mul-T-Lock High Security Locks
Phoenix
05.2005 - 03.2007
- Developed territory plans to increase customer engagement and brand visibility.
- Conducted regular training sessions for staff on product features and benefits.
- Analyzed market trends to identify opportunities for growth and expansion.
- Established strong relationships with key accounts to enhance customer loyalty.
- Worked closely with existing accounts to grow market share.
- Established relationships with key customers, vendors, and distributors in the area.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Devised territory sales plans to exceed revenue and market penetration goals.
Territory Manager
Medeco High Security Locks
Farmington
02.2001 - 05.2005
- Developed territory plans to increase customer engagement and brand visibility.
- Conducted regular training sessions for staff on product features and benefits.
- Analyzed market trends to identify opportunities for growth and expansion.
- Established strong relationships with key accounts to enhance customer loyalty.
- Worked closely with existing accounts to grow market share.
- Developed and implemented strategies to increase sales in assigned territory.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Education
Business Management
Arizona State University
Tempe, AZ05-1986
Skills
- Customer relationship management
- Employee training
- Problem solving
- Effective communication
- Decision making
- Employee relations
- Operations management
Timeline
President
Arizona Lock & Safe Co
07.2015 - 05.2025
Manager
Arizona lock & Safe Co
03.2007 - 07.2015
Territory Manager
Mul-T-Lock High Security Locks
05.2005 - 03.2007
Territory Manager
Medeco High Security Locks
02.2001 - 05.2005
Business Management
Arizona State University