David Levy
Phoenix,AZ
Summary
Friendly with proficiency in interacting effectively by telephone, video conference, email, and in-person with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience in Customer Service and 7 Years in Administrative work.
Overview
10
10
years of professional experience
Work History
Lead Reservationist
The Driver Provider
10.2021 - 08.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Executive Administrative Assistant
Scottsdale Family Care
06.2019 - 06.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
Lead Delivery and Curbside Associate
The Phoenix
09.2020 - 09.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Youth Care Worker and Behavior Coach
A New Leaf
02.2020 - 03.2021
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Insurance Agent
American Income Life
05.2019 - 05.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Volunteer
Muscular Dystrophy Association, MDA
06.2013 - 06.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Cashier
McDonald's
02.2019 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Vice President
Genetically Evolving Opportunity (EVO) Club
08.2016 - 05.2019
- Demonstrated proficient leadership skills to motivate club members and build competent teams.
- Recruited and managed club members to maximize productivity while training club members on best practices and protocols.
- Clarified roles, responsibilities and expectations of club members.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Research Lab Aide
School Of Life Sciences At ASU
05.2016 - 05.2019
- Analyzed results using analytical software and created reports.
- Interpreted laboratory results to provide technical advice to scientists.
- Collaborated with researchers and scientists to design and execute experiments.
- Recorded and analyzed data to produce reports of results.
Tutor/Lead Tutor and Activity Coordinator
America Reads Through ASU
08.2017 - 02.2019
- Maintained and ordered supplies for activities.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Coordinated, planned, developed and implemented activities designed to enrich lives of children aged 6 through 14.
- Maintained individual child records, program records and completed various reports.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe05.2019
High School Diploma -
Brophy College Preparatory
Phoenix05.2015
Skills
- Technical Support
- Operational Improvements
- Call Center Customer Service
- Conflict Resolution Techniques
- Strong Interpersonal Skills
- Reservation Software
- Administrative Duties
- Telephone Reception
- Data Entry
- Superior Customer Service
- Transcribing Information
- Microsoft Office
Timeline
Lead Reservationist
The Driver Provider
10.2021 - 08.2023
Lead Delivery and Curbside Associate
The Phoenix
09.2020 - 09.2021
Youth Care Worker and Behavior Coach
A New Leaf
02.2020 - 03.2021
Executive Administrative Assistant
Scottsdale Family Care
06.2019 - 06.2022
Insurance Agent
American Income Life
05.2019 - 05.2020
Cashier
McDonald's
02.2019 - 05.2019
Tutor/Lead Tutor and Activity Coordinator
America Reads Through ASU
08.2017 - 02.2019
Vice President
Genetically Evolving Opportunity (EVO) Club
08.2016 - 05.2019
Research Lab Aide
School Of Life Sciences At ASU
05.2016 - 05.2019
Volunteer
Muscular Dystrophy Association, MDA
06.2013 - 06.2019
Bachelor of Science - Biomedical Sciences
Arizona State University
High School Diploma -
Brophy College Preparatory
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