David Luna
Gilbert
Summary
Dynamic professional with extensive experience at Fry’s, excelling in sales registration and customer issue resolution. Proven ability to manage inventory effectively while fostering strong relationships with customers. Skilled in technical support and hardware troubleshooting, consistently delivering exceptional service and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cashier
Fry’s
Gilbert
08.2023 - Current
- Registering sales on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolving customer issues and answering questions
- Engaging and assisting customers, providing excellent customer service
- Inventory: Restocking items, and scanning goods to ensure pricing is accurate
- Environment: Keeping the front of the house clean and orderly, and maintaining a safe and clean environment
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
Integration Center Technician
Volt Workforce Solutions
Gilbert
07.2023 - 08.2023
- Provided support for technicians in data halls including dressing cables, replacing PDU’s, removing wire bundles, and organizing server cabinets.
- Set up various servers for clients, including installing servers and hardware.
- Maintained hardware inventories through task system.
- Built, or assisted in repairing or adjusting server racks.
- 30-Day Contract position
Service Desk Technician (Help Desk) Level 1
Logicalis
01.2022 - 08.2022
- Provides phone, e-mail and chat support for various PC hardware and software applications.
- Provides support via phone, e-mail, and chat to employees of corporate clients.
- Provides support for Microsoft Operating Systems (Windows 7, Windows 10) and Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues, and controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Released due to reduction in force layoff.
Electronic Sales Associate
Target
Gilbert
04.2019 - 12.2021
- Assisted Target customers with technical questions and merchandise suggestions.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Contributed to team success by completing jobs quickly and accurately.
- Created appealing displays for routine arrangements and special promotions.
- Worked at different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Education
BBA - Business Administration
Northern Arizona University
Flagstaff, AZ12-2024
Associate of Applied Science - Business
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2022
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2019
High School Diploma -
Florence High School
Florence, AZ05-2016
Skills
- Sales registration
- Customer issue resolution
- Point of sale operations
- Inventory management
- Preventive maintenance
- Relationship management
- Refunds and exchanges
- Technical support
- Hardware troubleshooting
- Software installation
- Incident management
Languages
English
Professional
References
References available upon request.
Timeline
Cashier
Fry’s
08.2023 - Current
Integration Center Technician
Volt Workforce Solutions
07.2023 - 08.2023
Service Desk Technician (Help Desk) Level 1
Logicalis
01.2022 - 08.2022
Electronic Sales Associate
Target
04.2019 - 12.2021
BBA - Business Administration
Northern Arizona University
Associate of Applied Science - Business
Maricopa Community Colleges, Chandler-Gilbert Community College
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Florence High School