David Manley
Saint John's
Summary
Results-driven professional with extensive experience in customer service and stock management at Verizon Wireless and Walmart. Expertise in inventory verification and relationship management, leading to enhanced customer satisfaction. Proficient in maintaining safety and quality control in fast-paced environments while ensuring timely stocking and organization of merchandise. Dedicated to fostering team collaboration and upholding high standards of store organization.
Overview
38
38
years of professional experience
Work History
Retail Stocker, Verifier
Walmart #1230
Show Low
10.2023 - Current
- Working the night shift I stocked freight from inbound pallets in various departments.
- Over the past year I have focused on running the Dairy Cooler, and Department 97 Deli Cooler, Binning, Purging the back room, Verifying Overstock could not be made to fit.
Caregiver
Manley Household
Flagstaff
01.2013 - 10.2023
- Manage multiple schedules for a family with 2 kids
Retail Customer Service
Verizon Wireless
Flagstaff
01.2010 - 01.2013
- Provide high level customer service, assist customers with various billing as well as technical issues.
- Handling escalated calls as part of Chandler CAT.
- Work to find a 'Win Win' solution for tough situations with upset customers.
- Sales and support of all VZW phones, PDA's, Blackberry and broadband devices.
- Review bills and resolve billing issues with customers.
Customer Care Coordinator
Verizon Wireless
Chandler
07.2005 - 01.2010
- Provide high level customer service, assist customers with various billing as well as technical issues.
- Handling escalated calls as part of Chandler CAT.
- Work to find a 'Win Win' solution for tough situations with upset customers.
- Sales and support of all VZW phones, PDA's, Blackberry and broadband devices.
- Review bills and resolve billing issues with customers.
Customer Care Coordinator
Verizon Wireless
Rancho Cordova
07.2001 - 07.2005
- Provide high level customer service, assist agents with activations, and assist customers with various billing as well as technical issues.
- Provide hands on experience with computer software such as Microsoft Word, Outlook, MTAS, MTAS PAL, MARS Vision, Eroes and Netace.
- Handling escalated calls as part of Rancho CRT, Retentions of new and old customers.
- Tier 1 as well as complete switch level Tier 2 troubleshooting.
- Assist in resolving ESN conflicts, txt and Picture Messaging issues.
- Troubleshooting Mobile Web as well as Get it Now issues.
- Proactively support and sell new price plans as well as data products.
- Over 1 year as a Coordinator.
- Train and support new and existing employees with rolls in floor support.
- I was fortunate enough to be selected in July 2003 as a team member of the group sent to Belleview to spend week training and supporting representatives new to Vision at that call center.
- I found I enjoyed equipping, training and motivating other Verzion employee's; and I found I was good at it.
Account Manager
Traffic Data Service
Sacramento
09.1999 - 02.2000
- Supervise accounts in the greater Sacramento area for CALTRANS and EPA.
- Sales and technical support for METROCOUNT electronic traffic monitoring equipment for the State of California.
- Develop and implement sales strategies and programs.
- Conduct sales calls and on sight training.
Technician
Traffic Data Service
Campbell
01.1988 - 08.1996
- Train and supervise temporary employees to conduct vehicle hand counts.
- Set up machine traffic counters at various sights.
- Service, maintain, and trouble shoot Mitron & Metro Count traffic counters to board level.
- Conduct vehicle Radar speed surveys to determine speed limits.
- Conduct and supervise various other types of vehicle studies including time and delay, intersection queuing, gap, and headway studies.
- Sales and support for Mitron & Merto count traffic counters.
Education
Associates Degree of Applied Science - Electronics Technology
Heald Institute of Technology
07.1995
High School Diploma -
Pioneer High School
06.1990
Skills
- Stock management
- Freight handling
- Dairy cooler operations
- Inventory verification
- Safety compliance
- Customer relationship management
- Restock shelves
- Shipment receiving
- Motivated team player
- Stock replenishment
- Store planning and display design
- Storage organization
- Stockroom procedures
- Stock receiving
- Restocking shelves
- Floor replenishment
- Customer service
- Product display
- Merchandising techniques
- Cleanliness maintenance
- Team collaboration
- Time management
Timeline
Retail Stocker, Verifier
Walmart #1230
10.2023 - Current
Caregiver
Manley Household
01.2013 - 10.2023
Retail Customer Service
Verizon Wireless
01.2010 - 01.2013
Customer Care Coordinator
Verizon Wireless
07.2005 - 01.2010
Customer Care Coordinator
Verizon Wireless
07.2001 - 07.2005
Account Manager
Traffic Data Service
09.1999 - 02.2000
Technician
Traffic Data Service
01.1988 - 08.1996
Associates Degree of Applied Science - Electronics Technology
Heald Institute of Technology
High School Diploma -
Pioneer High School