David Miller
Yuma
Summary
Achieved substantial savings by implementing strategic interventions. Enhanced plant operations to proactively resolve potential field challenges.
Monitored and refined quality control processes on lines, leading to a notable decrease in field quality concerns.
Investigated and rectified field and production discrepancies, ensuring adherence to legal requirements and operational integrity.
Overview
26
26
years of professional experience
Work History
SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST
Associated Materials Inc.
08.2005 - Current
- Directed and oversaw all aspects of daily service and manufacturing processes, to include product building and safety, team management, service repairs, shipping/logistics, cost reduction/control, warranty services and production efficiency and safety planning, while developing and implement short and long-term plans that improved product quality, service and cost.
- Identified and led projects that directly impacted quality, service and cost and production.
- Led the complete restructuring of seven window manufacturing product lines, while personally revamping manufacturing procedures to make the lines more efficient resulting in attaining record numbers.
- Proactively designed tools that help to save millions in product and lawsuits; handled all law suits between the company, customers and or contractors through meetings, product education and negotiations.
- Managed all service repair problems pertaining customer installations, wrong glass, or manufacturer defects; traveled to customer sites to evaluate problems and implement repairs to defective or broken products.
- Oversaw the specialty preparation and packaging of all glass units, windows, and other products needed to ensure they were free from damage and defects before and after arrival.
- Identified, corrected, maintained and improved quality standards; analyzed charts, work orders, production schedules, and other records and reports to determine production requirements and evaluate product.
- Assessed and devised a new strategy to fix faulty manufacturing process the ultimately saved the company over $8M in potential lawsuits.
- Redesigned bay and bow windows to make them more appealing to the public and increase sales.
- Design and built machines for production to help minimize quality issues
- Preformed daily water testing in the custome designed water testing chamber designed and built by me
SHOP MANAGER/FOREMAN
Novus Auto Glass Repair & Replacement
01.2005 - 08.2005
- Managed and oversee all aspects of production/manufacturing processes, to include coordinating the daily activities of all related production and operational support teams, leading/participating in product quality issues, developing production schedules, reviewing resource plans, and leading production teams in executing strategies.
- Ensured the shop provided the highest quality products produced in the most efficient manner within budgeted costs; implemented systems to effectively managed production schedules for existing and new product lines.
SHOP MANAGER/FOREMAN
S & R Glass Service
01.2005 - 08.2005
- Managed and oversee all aspects of production/manufacturing processes, to include coordinating the daily activities of all related production and operational support teams, leading/participating in product quality issues, developing production schedules, reviewing resource plans, and leading production teams in executing strategies.
- Ensured the shop provided the highest quality products produced in the most efficient manner within budgeted costs; implemented systems to effectively managed production schedules for existing and new product lines.
INDUSTRIAL MAINTENANCE TECHNICIAN
Barco Metal Stamping
01.2000 - 01.2005
- Led all aspects of daily machine and industrial facilities maintenance processes, to include the complex maintenance, troubleshooting, repair and operation of all systems/equipment to ensure all machinery and equipment were properly working, while assisting in continually meeting all shop/plant objectives in operability, safety, quality, cost and uptime.
- Managed the troubleshooting/repair, maintenance, installation and rebuilding of industrial machinery; worked on hydraulics, pneumatics, electrical and mechanical machine shop machinery.
- Provided technical support and coaching for efficient troubleshooting repair and problem resolution activities to maximize efficiencies and limit downtime.
- Ran hard lined air supply lines from compressors to machinery and maintained quality control on machines to ensure the best product output.
- Drove continuous improvement and participate in implementing/maintaining preventive and predictive maintenance programs; interfaced with and coordinated services with outside vendors.
- Performed maintenance and repairs to building support systems/components including doors and hardware, electrical switches, outlets and lighting fixtures, toilet facilities, fire control panels and sprinkler systems.
- Diagnosed failures of equipment and disassembled, repaired and reassembled parts; performed preventative maintenance and maintained all records and documentation.
- Prioritized and documented the completion of repairs, emergency breakdowns, preventative maintenance and projects; researched and ordered parts and materials for repairs.
- Begin working as production laborer and promoted to industrial maintenance.
Education
High School Diploma - General Studies
Yuma High School
Yuma, AZ03.1994
Skills
- Demonstrated a positive attitude to support effective communication and teamwork
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Achieved seamless project execution through effective multitasking and organization Enhanced team productivity by implementing structured workflows Drove successful outcomes by prioritizing tasks and managing resources effectively
- Analyzed complex issues and implemented innovative solutions to improve overall performance
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Engaged in systematic analysis to identify underlying issues and propose actionable strategies
- Maintained a strong commitment to reliability and responsibility in professional engagements
- Achieved improved employee performance through targeted training programs Enhanced team capabilities by implementing effective development strategies Cultivated a culture of continuous learning and professional growth
- Managed customer service team to ensure efficient handling of client issues and maintain high service standards
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Implemented strategies for conflict resolution, ensuring effective communication and understanding among stakeholders
- Committed to maintaining a goal-oriented approach in all tasks and projects
- Achieved improved project delivery timelines by implementing efficient workflow management practices Enhanced team collaboration through the development of structured processes for task execution Drove successful project outcomes by fostering a culture of accountability and continuous improvement
- Achieved successful project completions by fostering strong collaboration among team members Enhanced team dynamics through proactive leadership and conflict resolution Delivered impactful results by aligning team efforts with project goals and stakeholder expectations
- Consistently upheld ethical standards and honesty in decision-making processes
- Developed and implemented programs to strengthen employee relations and promote a supportive work environment
- Achieved high product quality through systematic testing and evaluation Improved defect detection rates by implementing effective quality assurance protocols Enhanced customer satisfaction by delivering reliable and consistent products
- Achieved a significant reduction in workplace incidents through proactive safety measures Enhanced employee awareness of safety practices, resulting in improved compliance Drove continuous improvement in safety standards across the organization
- Produced comprehensive documentation that improved project understanding and stakeholder engagement Achieved timely and precise reporting that facilitated informed decision-making Enhanced overall project transparency through effective documentation and reporting strategies
- Supervised team activities, fostering collaboration and enhancing productivity within the crew
- Achieved seamless office operations through effective management of administrative tasks Enhanced team performance by providing timely support and resources Improved document organization, resulting in increased efficiency in information retrieval
- Exhibited a lively and spirited demeanor to promote a positive work environment
- Directed employee supervision efforts, fostering a collaborative environment to achieve organizational goals
- Developed and maintained service scheduling systems to streamline operations and improve service response times
- Analyzed current practices to identify opportunities for increasing operational efficiency across departments
- Achieved timely project delivery by implementing effective planning and prioritization strategies Enhanced team efficiency through proactive workload management Drove successful outcomes by aligning tasks with overall project goals
- Achieved high levels of staff motivation, resulting in increased productivity and job satisfaction Drove initiatives that enhanced team cohesion and performance Fostered an environment where employees felt valued and empowered
- Conducted regular reviews and updates of policies and procedures to enhance operational effectiveness and compliance
- Monitored and evaluated service quality management processes to identify areas for improvement and optimize performance
- Compiled and organized service documentation to ensure consistency and accuracy in service delivery
- Implemented effective staff management strategies to optimize workforce efficiency
- Collaborated with stakeholders to establish clear, measurable goals that drive project success
- Diagnosed and resolved technical issues through systematic troubleshooting methodologies
- Facilitated ongoing assessments and refinements to promote continuous improvement within teams and workflows
- Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies
- Analyzed risk factors and established mitigation plans to enhance operational resilience and protect stakeholder interests
- Analyzed project requirements and prepared detailed cost estimates to ensure alignment with budgetary constraints
- Oversaw coordination and performance of service and parts teams, focusing on optimizing workflow and resource allocation
- Achieved high product quality through effective management of quality control processes Improved defect detection rates by implementing systematic review protocols Enhanced team performance by promoting best practices in quality assurance
- Achieved successful project completions by managing diverse teams effectively Delivered projects within established timelines and financial parameters through strategic oversight Cultivated strong stakeholder relationships to drive project success
- Developed and implemented coaching strategies to support individual growth and team cohesion
- Achieved high customer satisfaction ratings by delivering prompt technical support Resolved complex technical issues, resulting in reduced downtime for users Improved support documentation, leading to increased efficiency in troubleshooting processes
- Developed and implemented preventive maintenance schedules to prolong equipment lifespan and reduce repair costs
- Achieved improved employee performance through targeted training programs Enhanced team capabilities by developing comprehensive training resources Fostered a culture of continuous learning and professional growth among staff
- Performed detailed mechanical diagnostics, utilizing advanced tools to assess and troubleshoot machinery performance
- Employed analytical thinking to dissect information and enhance operational efficiency
- Achieved a vibrant workplace culture that increased employee retention and satisfaction through targeted cultural initiatives Enhanced team collaboration and communication by implementing effective cultural programs Fostered an environment that encourages innovation and aligns with company values
- Analyzed customer feedback metrics to identify trends and drive enhancements in service delivery
- Analyzed and refined service delivery workflows to reduce response times and increase service quality
- Analyzed existing workflows and executed process optimization techniques to streamline operations and increase effectiveness
- Analyzed client feedback to refine and optimize retention strategies
- Achieved seamless service order flow by implementing process improvements that reduced delays Enhanced customer satisfaction through effective order management and timely communication Drove operational excellence by fostering collaboration among team members
- Coordinated and maintained schedules to ensure timely project execution and team collaboration
- Achieved improved data accuracy and accessibility through effective management practices Enhanced project outcomes by optimizing data workflows and collaboration among team members Delivered timely data insights to support decision-making processes
- Conducted thorough reviews and audits to maintain regulatory compliance across operations
- Achieved improved team performance through effective management of performance evaluations Fostered an environment of open communication to drive employee growth Enhanced overall team dynamics by implementing actionable feedback strategies
- Achieved improved operational efficiency by leveraging MS Office applications for project documentation and reporting Enhanced team collaboration through effective use of shared resources and templates Delivered comprehensive training sessions that increased user competency in software functionalities
- Achieved increased sales through targeted upselling strategies that improved customer experience Enhanced product offerings by identifying customer needs and recommending relevant solutions Drove revenue growth by implementing effective upselling techniques across various customer interactions
- Achieved project milestones by effectively coordinating task assignments among team members Enhanced team productivity through strategic delegation of responsibilities Fostered a collaborative environment that promoted timely completion of objectives
- Coordinated sales support activities, ensuring timely responses to client inquiries and effective order processing
- Conducted thorough assessments of processes to maintain regulatory compliance and safeguard organizational integrity
- Delivered detailed after-sales assistance, addressing client inquiries and resolving issues
- Developed and executed comprehensive plans for process implementation, ensuring alignment with organizational goals
- Crafted concise and impactful verbal and written communication to ensure message clarity and audience engagement
- Prioritized workload effectively to achieve project milestones and adhere to established timelines
- Achieved enhanced team performance through effective coaching strategies Drove successful mentorship outcomes that contributed to employee advancement Fostered a culture of continuous learning and development within the organization
- Analyzed program performance metrics and facilitated follow-up assessments to drive continuous improvement
Timeline
SERVICE MANAGER/SERVICE TECHNICIAN/WARRANTY SPECIALIST
Associated Materials Inc.
08.2005 - Current
SHOP MANAGER/FOREMAN
Novus Auto Glass Repair & Replacement
01.2005 - 08.2005
SHOP MANAGER/FOREMAN
S & R Glass Service
01.2005 - 08.2005
INDUSTRIAL MAINTENANCE TECHNICIAN
Barco Metal Stamping
01.2000 - 01.2005
High School Diploma - General Studies
Yuma High School