David Pena
Buckeye
Summary
Results-driven professional with expertise in Customer Relationship Management and logistics optimization. Proven ability to enhance customer satisfaction and streamline operations at Verst Logistics. Strong leadership skills demonstrated through effective team training and resolution of complex challenges. Committed to driving business growth via strategic account management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Logistics Coordinator
Verst Logistics
10.2023 - 02.2024
- Coordinated daily logistics operations to ensure timely delivery and customer satisfaction.
- Assisted in managing inventory levels using advanced tracking systems and tools.
- Supported team members by providing training on logistics software and best practices.
- Executed shipment scheduling and routing to optimize transportation efficiency.
- Resolved discrepancies in shipments through effective communication with carriers and vendors.
Business Development Representative
TTEC - Assigned to Google
01.2024 - 10.2024
- Developed and maintained relationships with potential clients to drive business growth.
- Conducted market research to identify new opportunities and trends in the industry.
- Collaborated with cross-functional teams to create tailored proposals for clients.
- Utilized CRM systems to manage leads, track progress, and document interactions.
- Presented product solutions effectively to prospects during meetings and calls.
- Contributed to quarterly reviews by analyzing performance metrics and suggesting improvements.
Customer Support Specialist
Indeed
01.2023 - 01.2024
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Provide strategies for customer to utilize Budgets within the site
- Uncover Hiring need for customers and offer strategies to fill hiring needs
- Managed escalated customer issues, providing effective solutions while maintaining professional relationships.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Account Manager
ANS Distrubution
01.2010 - 01.2016
- Manage New Build Petroleum Construction Packages for Circle K's in AZ,TX, and NM.
- Developed strategic account plans to align with customer goals.
- Coordinate with Construction Crews On Delivery and Completion Dates
- Analyzed market trends to identify opportunities for growth.
- Trained and mentored junior staff on account management best practices.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Maryvale
Phoenix, AZBachelor of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ11-2025
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Performance tracking
- Account management
- Mental health awareness
- Self-care techniques
- Peer advocacy
- Relapse prevention
- Empathy development
- Boundary setting
- Substance abuse
- Assertiveness training
- Leadership skills
Certification
- Certified Peer Support Specialist, New Freedom -
Timeline
Business Development Representative
TTEC - Assigned to Google
01.2024 - 10.2024
Lead Logistics Coordinator
Verst Logistics
10.2023 - 02.2024
Customer Support Specialist
Indeed
01.2023 - 01.2024
Account Manager
ANS Distrubution
01.2010 - 01.2016
High School Diploma -
Maryvale
Bachelor of Science - Addiction Counseling
Grand Canyon University