David Phondo-Chilemba Jr
Scottsdale,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Carrier Sales Representative
Arrive Logistics
06.2022 - Current
- Manage a book of business with 15+ carrier fleets with a range of 12 - 150 trucks in their arsenal.
- Increasing load count volume to achieve target manage goal of 7.5 LPD.
- Averaging over 75+ outbound along with 120 minutes of talk time per day.
- Relocated across the country to open up new office in Tempe, AZ and expand it from 9 reps to 50.
- Ranked top 25 carrier sales representative within my tenure group of 100+
- Led mentee to complete 200% of achievement than target manage goal necessary.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales on contracted freight with big brand names.
Bartender Supervisor
La Una
12.2021 - 05.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support bar marketing brand and increase profits
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Created new recipes, outlined steps, and training staff on correct preparation
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Kilroy's Sports Bar
04.2021 - 11.2021
- Excelled in high pressure environments where adaptation, multi-tasking and work ethic were key to success
- Served over 300+ people within 5 hour time span
- Assisted company with marketing, promotions, hiring and creative interior designing
- Selling over 1k in profit to achieve top sales associate on third night of employment
- Explained daily specials and beverage promotions to exceed daily sales goals
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Education
Some College (No Degree) - Environmental Management, Marketing
Indiana University, Neill School of Public And Environmental Affairs
Bloomington, INCore 40 Diploma -
Carmel High School
Carmel, IN05.2018
Skills
- SKILLS/INTEREST:
- Sales Representative
- Cold Calling
- Ambitious
- Leadership
- Intuitive
- Verbal communication
- Growth Mindset
- Customer retention
- Sales pitch development
- Strategic Thinking
Affiliations
Member of the Human Resource Association at Indiana University
Volunteer/Usher at Northview Christian Church in Carmel Indiana
Member of the Philanthropy Team at Sigma Alpha Epsilon Fraternity Gamma Chapter
Timeline
Carrier Sales Representative
Arrive Logistics
06.2022 - Current
Bartender Supervisor
La Una
12.2021 - 05.2022
Bartender
Kilroy's Sports Bar
04.2021 - 11.2021
Some College (No Degree) - Environmental Management, Marketing
Indiana University, Neill School of Public And Environmental Affairs
Core 40 Diploma -
Carmel High School
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