David Rawls
Mesa,AZ
Summary
Dynamic Security Site Supervisor with extensive experience in both security and law enforcement, excelling in risk analysis and incident management. Proven track record in enhancing team performance and client satisfaction through effective training and strong relationship-building skills. Adept at implementing security measures and collaborating with law enforcement to ensure site safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
GardaWorld Security Services
03.2022 - Current
- Oversaw team of 4 security officers and managed scheduling and performance evaluations.
- Handled tenant issues and complaints and got urgent issues handled in a timely manner to keep the tenants safe and secure in the building.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
Account Manager
Anderson Security
03.2017 - 01.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed 240 Security officers across the state of Arizona at 22 permanent work sites and many temporary sites.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Commercial Fleet Sales Manager
East Valley Nissan
03.2016 - 03.2017
- Evaluated competitor offerings regularly to maintain a competitive edge within the industry landscape.
- Top 5% of commercial fleet managers in the country.
- Analyzed customer needs to recommend tailored fleet solutions, resulting in higher satisfaction rates and stronger client retention.
- Optimized inventory management processes to ensure efficient allocation of resources and quick response times for customers.
- Established strong client relationships for repeat business and customer loyalty.
- Conducted market research to identify new business opportunities and expand the company''s reach.
Internet Sales Manager
Autonation Nissan Tempe
03.2014 - 03.2016
- Responded to internet inquiries and phone calls in timely matter.
- Made approximately 200 outbound calls per day while setting 10-15 appointments for new customers.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Conducted market research to identify trends and adjust sales strategies accordingly.
Sales Representative
PepsiCo
01.2013 - 03.2014
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Some College (No Degree) - Paralegal
Rio Salado Community College
Tempe, AZSkills
- CCTV monitoring
- Access control
- Risk analysis
- Alarm systems
- Emergency response
- Physical security
- Incident management
- Threat assessment
- First responder experience
- Staffing and scheduling
- Security officer development
- AED training
- Weapons screening
Accomplishments
- Supervised 240 security guards and officers.
- Served on the S.W.A.T. team and Street Crimes Unit for 3 years.
- Earned a life-saving medal in 1994.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Arizona Driver's License
- CPR/AED Certification
- First Aid Certification
Timeline
Security Site Supervisor
GardaWorld Security Services
03.2022 - Current
Account Manager
Anderson Security
03.2017 - 01.2022
Commercial Fleet Sales Manager
East Valley Nissan
03.2016 - 03.2017
Internet Sales Manager
Autonation Nissan Tempe
03.2014 - 03.2016
Sales Representative
PepsiCo
01.2013 - 03.2014
Some College (No Degree) - Paralegal
Rio Salado Community College
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