David Rico
Mesa
Summary
Experienced professional skilled in managing and resolving a broad range of affairs. Demonstrating proficiency in conflict resolution, communication, and problem-solving. An individual dedicated to achieving results through effective team collaboration. Renowned for adaptability and reliability, committed to delivering high-quality outcomes with unwavering dedication.
Overview
5
5
years of professional experience
Work History
Compliance Officer
Bank of America Merrill Lynch
03.2024 - Current
- Resolved customer complaints promptly and effectively, enhancing overall client satisfaction.
- Maintained up-to-date knowledge of financial regulations and compliance requirements.
- Conduct thorough investigations into complex matters to determine appropriate resolution.
- Coordinate with multiple lines of business to acquire necessary details and understand specific department guidelines
- Crafted detailed letters to communicate case outcomes and decisions in a professional manner to clients.
Case Manager
Bank of America Merrill Lynch
02.2022 - Current
- Analyzed and processed legal and financial documents, ensuring compliance in establishing powers of attorney, distributing divorce settlements, updating 529 accounts, and reclaiming abandoned property on behalf of clients.
- Properly guided clients through required paperwork to ensure proper handling and acceptance under specific state regulations.
- Managed a high-volume caseload while consistently completing punctual follow-ups and maintaining precise case notes in client records.
Fraud Analyst
JPMorgan Chase
11.2020 - 02.2022
- Investigated and mitigated fraud risks by assessing compromised accounts, evaluating high-risk credit card applications, and conducting client interviews to document case details.
- Strengthened fraud prevention efforts by developing and delivering training materials and presentations focused on fraud detection.
- Ensured compliance and accuracy through thorough documentation, risk assessment, and knowledge sharing, supporting both investigations and team development.
Education
Bachelor of Science - Accounting
Western Governors University
03-2025
Associate of Science - Accounting
Chandler-Gilbert Community College
08.2022
Skills
- Time Management
- Professional verbal and written communication
- Analytical Reasoning
- Teamwork and Collaboration
Timeline
Compliance Officer
Bank of America Merrill Lynch
03.2024 - Current
Case Manager
Bank of America Merrill Lynch
02.2022 - Current
Fraud Analyst
JPMorgan Chase
11.2020 - 02.2022
Associate of Science - Accounting
Chandler-Gilbert Community College
Bachelor of Science - Accounting
Western Governors University
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