David Stubblefield

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Led a team of technicians supporting AMT equipment.
• Installed and repaired autonomous equipment on Haul Trucks and support equipment.
• Installed and repaired wireless network to support AMT.
• Installed office equipment into the command center for AMT including switches, servers and backup equipment.

• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Analyzed department metrics and performance and reported findings to management.
• Tracked company equipment, tools and technology to manage inventory.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Installed and repaired broadband internet for residential and business customers. Installed and repaired dial tone for residential and business customers.

• Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
• Utilized industry equipment to analyze, identify and resolve technical problems.
• Provided customer with information and requirements for all services.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors and suppliers to effectively manage and budget.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

• Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
• Trained new employees to properly perform installations and repairs.
• Utilized industry equipment to analyze, identify and resolve technical problems.
• Provided customer with information and requirements for all services.
• Installed wiring, cabling and networking hardware on customer premises.