David Vincent Vicari
Glendale
Summary
Insurance Experience
Experienced with assessing property claims and determining appropriate settlements. Utilizes strong negotiation skills to resolve disputes effectively and equitably. Track record of maintaining detailed documentation and adhering to industry regulations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Inside Senior Property Adjuster (Team Lead)
USAA Insurance
01.2023 - Current
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
- Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
- Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
- Serve as an informal resource for team members.
- Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
DCT Catastrophic Adjuster
USAA Insurance
01.2022 - 01.2023
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- Assigned CAT deployment travel with minimal notice during designated CATs.
- Handle wind/hail damage claims along with freeze claims.
- Worked the last 4 major hurricanes in FL, TX, TN, & GA.
- Also handle tornado claims as the season begins.
Sr. Property Claim Examiner
Chubb Insurance
01.2022 - 01.2023
- Analyze first reports and promptly contact insured/claimants.
- Effectively evaluate contract language and identify coverage issues.
- Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
- Maintain an active file diary to move file toward resolution.
- Establish accurate and timely reserves.
- Recognize and pursue recovery.
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively manage the use, work product and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Develop and maintain strong business relationships with internal and external customers.
- Serve as a technical resource to lesser experienced Adjusters on the team.
- Successfully contribute to the development and delivery of the team’s goals, objectives and results.
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
- If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
- Licensed through CLM in the following states: CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV, WY -All current and up to date.
- Xactimate Level II
- HAAG Certified Level II
Resident Screening Supervisor
Waypoint Homes/ IH Homes
03.2017 - 01.2019
- Review application forms for completeness & accuracy.
- Verifies proof of identity and income documentation.
- Initiates background checks on applicants.
- Review all Housing Vouchers for accuracy. Works with HCV is clear any issues with the application requirements for Federal Housing Grants.
- Accurately enters applicant information into property management software (Yardi),(Atlas),(Salesforce) once verified so leases can be generated. Processes and enters applications in a timely manner to facilitate quick lease generation.
- Manages the relationship with Field Agents to ensure the applications they collect are accurate and aligned with Company requirements. Handle employee reviews and audits files.
- Performs all training for incoming Resident Screeners.
- Handles team scheduling, Monthly Audits and All training.
- Works with VP of housing to develop new ways to streamline the screening process. Proficient with Yardi Screening systems, Atlas and Screening Works Pro.
- Help Create Department with current Screening Mgr.
Education
Bachelor of Science - Criminal Justice
HURON UNIVERSITY
Huron, SD01-2000
Skills
- Proficient in Microsoft software applications
- Excellent customer service skills
- Proficient verbal and writing skills
- Excellent organizational skills
- Knowledge of Yardi, Sales Force, Atlas, DocuSign, TransUnion
- Policy interpretation
- Insurance regulations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Reliability
Certification
- Licensed through CLM, CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV, WY
- Xactimate Level II
- HAAG Certified Level II
Computers
- WordPerfect
- Access
- Excel
- TSYS
- Fast Data
- Dos
- Outlook
- Word
- PowerPoint
- CRN
- Colossus
- Lotus Notes
- Host systems
- LPS
- Opera
- LIS
- Yardi
- Sales Force
- Atlas
Timeline
Inside Senior Property Adjuster (Team Lead)
USAA Insurance
01.2023 - Current
DCT Catastrophic Adjuster
USAA Insurance
01.2022 - 01.2023
Sr. Property Claim Examiner
Chubb Insurance
01.2022 - 01.2023
Resident Screening Supervisor
Waypoint Homes/ IH Homes
03.2017 - 01.2019
Bachelor of Science - Criminal Justice
HURON UNIVERSITY