Davina Renteria
1811 W Tanya Trail, Phoenix
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
11.2024 - Current
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
Salesperson
LoveSac
07.2023 - 11.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated prices, terms of sales and service agreements.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Volunteer
Fallen Feathers
08.2022 - 11.2022
- Participated in habitat development and improvement activities.
- Enhanced bird habitat conditions by implementing proper care and maintenance routines.
- Evaluated individual birds'' needs to create customized care plans tailored to their unique requirements.
- Fostered an environment of continuous learning among fellow staff members by organizing workshops, seminars, and training sessions on various facets of bird care and conservation.
- Assisted in the rehabilitation of injured or sick birds, fostering their return to the wild once recovered.
Retail Sales Associate
Ross Dress for Less
11.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Sunrise Mountain High School
21200 N 83rd Ave, Peoria, AZ, 8538205-2023
Skills
- Customer engagement
- Complaint resolution
- Order accuracy
- Adaptability to change
- Online order processing
- Customer relationship building
- Sales process
- Business development
- Problem-solving
- Time management
- Cash handling
- Phone etiquette
Certification
Fashion Design and Merchandising Certificate of Arizona Technical Skill Standards
Mathematical processing
Manufacturing merchandising
Operations of retailing
Influences of fashion selections of clothing Importance of accessories fashion design
Timeline
Online Grocery Associate
Walmart
11.2024 - Current
Salesperson
LoveSac
07.2023 - 11.2024
Volunteer
Fallen Feathers
08.2022 - 11.2022
Retail Sales Associate
Ross Dress for Less
11.2021 - 07.2022
High School Diploma -
Sunrise Mountain High School
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