Dawn DeCotiis
Glendale,AZ
Summary
Dedicated hospitality and wellness professional with over 10 years of experience providing exceptional guest service in resort, spa, and food and beverage environments.
Massage therapist with nearly 6 years of hands on swedish and deep tissue massage techniques complimented by experience as a spa attendant in wellness focused resort settings. Known for creating welcoming guest experiences, maintaining high standards of cleanliness and organization.
Seeking a long term opportunity with The Spa at Camelback Mountain, A Gurney's Resort and Spa to continue growing within the spa industry while pursuing advances wellness education and future massage therapy licensure reinstatement (Due to license lapse)
Overview
8
8
years of professional experience
Work History
Pet Sitter
Carefree Pet Sitter
Glendale AZ
02.2024 - Current
- Provide professional in-home pet care services with a strong focus on reliability, safety, and client communication,
- Build lasting relationships with clients through dependable service and attention to individual pet needs
- Manage scheduling, time management, and customer service independantly.
Barista
Scottsdale Resort at McCormick Ranch
Scottsdale, AZ
09.2025 - 02.2026
- Crafted specialty coffee beverages and provided exceptional customer service in a luxury resort setting
- Maintained cleanliness and presentation standards in accordance with resort expectations
- developed strong guest relationships through personalized service
Cashier/Food Runner/Banquet Server
Musical Instrument Museum
Phoenix, AZ
05.2023 - 12.2023
- High attendance very fast paced setting
- Assisted food service operations in a high volume environment
- Supported banquet events service up to 200+ guests
- Provided exellent guest service while maintaining efficiency and attention to detail
- assisted with event setup and breakdown
Spa Attendant/Massage Therapist
Civana Wellness Resort
Carefree, AZ
01.2018 - 10.2020
- Supported daily spa operations by maintaining treatment rooms, relaxation areas, locker rooms, and guest amenities.
- assisted in opening of the spa in 2018
- Delivered exceptional guest experiences while ensuring a clean, welcoming, and tranquil spa environment.
- Performed swedish and deep tissue massage services
- assisted guests with amenities, wellness offerings, and facility information
- Collaborated with therapists, spa leadership, and resort staff to ensure seamless guest experiences
Education
Massage And Bodywork
Cortiva Institute Of Massage Therapy
Phoenix AZ02-2017
Skills
- Dependable and Reliable
- 10 years customer service
- Above and beyond customer service
- Team collaboration
- Maintain a clean and positive work environment
- Hard Working
- Opening and closing procedures
Timeline
Barista
Scottsdale Resort at McCormick Ranch
09.2025 - 02.2026
Pet Sitter
Carefree Pet Sitter
02.2024 - Current
Cashier/Food Runner/Banquet Server
Musical Instrument Museum
05.2023 - 12.2023
Spa Attendant/Massage Therapist
Civana Wellness Resort
01.2018 - 10.2020
Massage And Bodywork
Cortiva Institute Of Massage Therapy
Cover Letter
The Spa at Camelback Mountain has long been a dream workplace of mine. The resorts distinctive architecture, serene atmosphere, attention to wellness, and commitment to creating extraordinary guest experiences make it unlike any property i have encountered in my hospitality career. After spending several years in the luxury hospitality and wellness environments, i am eager to return to the spa industry and contribute my passion for guest care, wellness, and exceptional service. My goal is to build a long term career within the spa industry and continue growing professionally while helping create memorable experiences for every guest.