Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Generic

Dawn Miller

Tucson

Summary

Knowledgeable training coordinator with robust background in organizing and implementing training programs that enhance employee skills and knowledge. Successfully coordinated multiple training sessions, leading to improved team performance and engagement. Demonstrated expertise in curriculum development and effective communication. Managed the curriculum design team that produced and implemented training to over 10,000 employees statewide.

Overview

35
35
years of professional experience
1
1
Certification

Work History

New Employee/Customer Training Coordinator

Ascent Aviation Services
02.2023 - Current
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
  • Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.
  • Collaborated with HR to align training initiatives with overall talent development strategies, supporting career progression paths.
  • Trained and mentored 3 new personnel hired to fulfill various roles.

Program Specialist

ASP-Marana
11.2021 - 01.2023
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
  • Developed, coordinated and administered 12 programs.

Medical Administrative Assistant

MTC Medical
06.2020 - 11.2021
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.

Police Records Specialist

Tucson Police Department
03.2017 - 05.2020
  • Collaborated effectively with fellow Records Specialists to ensure seamless coverage during absences or peak workload periods, minimizing disruptions in service quality.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues, providing constructive feedback, and offering assistance when needed.
  • Reduced response times to public inquiries by efficiently processing requests for incident reports, background checks, and other relevant documents.
  • Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.
  • Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
  • Expedited emergency-response dispatching through prompt verification of incident details from callers before relaying vital information to patrol units.
  • Developed strong working relationships with external stakeholders such as insurance companies and law firms, resulting in smoother processing of claims involving police reports.

Training Officer/Director

Arizona Department of Corrections
01.1991 - 01.2017
  • Identified training needs and planned classes accordingly.
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
  • Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
  • Established personnel qualifications and coordinated onboarding activities.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles with comprehensive orientation sessions.
  • Managed the curriculum team that created and reviewed academy, new hire, promotional and executive training programs for operations.

Education

High School Diploma -

Douglas High School
05.1983

Skills

  • Training & Development
  • Leadership & Team Management
  • Customer & Stakeholder Relations
  • Operations & Process Management
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, Publisher) Sharepoint and various e-learning platforms
  • Skilled in using automated systems for curriculum management, scheduling, and reporting
  • Quick learner of new software and systems, ensuring timely adaptation to new tools
  • Verbal and written communication
  • Coaching and mentoring
  • Virtual training
  • Schedule management
  • Learning management systems
  • Schedule coordination
  • Leadership training

Accomplishments

  • Training & Curriculum Development
  • Team Leadership & Collaboration
  • Operational Efficiency & Process Improvement
  • Customer & Stakeholder Management

Certification

  • Ignite Leadership Summit – City of Tucson, 2019-09
  • Crucial Conversations – 2014-04
  • Essential Skills for Supervisors Instructor Training – National Institute of Corrections, 2012-05
  • National Institute of Corrections Curriculum Development – 2003-04
  • Correctional Officer Training Academy – 1988-03

Awards

Retired after 29 years of employment., Non-uniform Employee of the Quarter (April-June 2016), Non-uniform Employee of the Year (2004), Director’s Unit Citation Award (1994-09), Multiple Employee of the Month/Quarter honors

Timeline

New Employee/Customer Training Coordinator

Ascent Aviation Services
02.2023 - Current

Program Specialist

ASP-Marana
11.2021 - 01.2023

Medical Administrative Assistant

MTC Medical
06.2020 - 11.2021

Police Records Specialist

Tucson Police Department
03.2017 - 05.2020

Training Officer/Director

Arizona Department of Corrections
01.1991 - 01.2017

High School Diploma -

Douglas High School

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Dawn Miller